Phone Start up
When setting up new phone, forgot the password. I go through the steps to restart but I still get the disabled message
User profile for user:
1ssmith
User level:
Community Specialist
Hi there tulliusj!
Thank you for posting in Apple Support Communities. It sounds like your Apple ID is disabled. We can give you some steps that can help you resolve this issue.
To start, we'd like to thank you for taking the time to review our "If you see the Restore screen on your iPhone, iPad, or iPod touch" article.
Is the error you are receiving,"This Apple ID has been disabled for security reasons"? If so, take a look here: If your Apple ID is locked or disabled
If not, is the error you are receiving," Your account has been disabled in the App Store and iTunes"? If so, look here: If you see a message that says 'Your account has been disabled in the App Store and iTunes'
We hope this helps.
Cheers!