Unable to get Ethernet connection on three Macbooks

We have three Macbook Pros in use in our house and I am unable to get wired ethernet connection from the router to any of them. I have two ethernet cables and have tried with both.

Two of our Macbooks (both High Sierra) have a dedicated ethernet port, but when connecting directly from those to the router, Ethernet is 'not connected' in Network prefs, and the 'Cable unplugged - Either the cable for Ethernet is not plugged in or the device at the other end is not responding' message is showing. I've tried deleting the 'Ethernet' in the LH pane and then reconnecting, re-adding 'Ethernet'; I've tried hitting 'Advanced' and 'Renew DHCP lease'; I've tried restarting the Macs, router and modem - nothing works.


The third Macbook is a 2019 model (running Catalina) which only has four ports,all Thunderbolt so I'm using a Lention USB-C hub with 3 USB-2 ports plus an ethernet port to attach the ethernet cable (it shows up in my USB device tree in Mac System Info). In Network prefs 'Ethernet' is not even listed as a possibility; the alternatives (apart from Wi-Fi, which is working) are 'Bluetooth PAN', 'USB 10/100 LAN' and 'Thunderbolt Bridge' (4 of those). The USB 10/100 LAN, which I assume is the one I need, has the same message as above 'Cable not connected' (etc).


I need ethernet to work as I'm doing a lot of work via Zoom (who isn't!) and our wi-fi drops quite often.

I'm completely stuck and mystified by this. I've also tried installing some 3rd-party drivers; tried changing the 'Location ' in Network prefs; tried a suggestion about Incompatible Kernel Extension Configuration file, followed the steps, no change.


One more question - could this be a cable issue? Do I need something more than a standard ADSL RJ11 to RJ11 cable (which is what I have two of)? I note that the options in Network include USB 10/100 Lan, but not 10/100/1000 LAN? Is this the issue?

Any suggestions? All help gratefully received.

MacBook Pro 13″, macOS 10.15

Posted on May 30, 2021 3:55 AM

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Posted on May 31, 2021 9:33 AM

"Regular" telephone wire is Category 3, which will work at modest distances. But as already mentioned, you must use the 8-position RJ45 connectors, wired correctly, to get the conductors lined up properly.


Those should not be a problem. Cables made from Category 5, 5e, 6, and 6e wire have their pairs differentially twisted to reduce crosstalk and are good for up to 100 meters. Those are rated for Gigabit speeds, which says they have all 8 conductors present and wired correctly.


--------

1000 speed "Gigabit Ethernet" uses the wiring COMPLETELY differently, so some users find that cables that worked fine for 100 stop working when asked to run at Gigabit Ethernet speeds.


I discovered that 8-wire exception experimentally after a very frustrating late night debugging session. I was so mad, I promptly cut the ends off each and every 4-wire Ethernet cable I could get my hands on, and used the bulk wire for ty-wraps.

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Question marked as Top-ranking reply

May 31, 2021 9:33 AM in response to Dave King2

"Regular" telephone wire is Category 3, which will work at modest distances. But as already mentioned, you must use the 8-position RJ45 connectors, wired correctly, to get the conductors lined up properly.


Those should not be a problem. Cables made from Category 5, 5e, 6, and 6e wire have their pairs differentially twisted to reduce crosstalk and are good for up to 100 meters. Those are rated for Gigabit speeds, which says they have all 8 conductors present and wired correctly.


--------

1000 speed "Gigabit Ethernet" uses the wiring COMPLETELY differently, so some users find that cables that worked fine for 100 stop working when asked to run at Gigabit Ethernet speeds.


I discovered that 8-wire exception experimentally after a very frustrating late night debugging session. I was so mad, I promptly cut the ends off each and every 4-wire Ethernet cable I could get my hands on, and used the bulk wire for ty-wraps.

May 31, 2021 8:28 AM in response to Dave King2

<< Do I need something more than a standard ADSL RJ11 to RJ11 cable (which is what I have two of)? >>


Yes, you do indeed. You need cables with 8-position RJ45 connectors, wired for Ethernet. If the cables are over about 100 feet, you may get better results from category-5 or 5e cables or better, which have the pairs twisted at different rates to minimize crosstalk and noise between pairs. Total length per cable is limited to 100 meters (about 300 feet).


If you would ever like to go faster than 100, they must have all eight conductors present and wired correctly for Ethernet connection.

May 31, 2021 7:30 AM in response to Dave King2

Hey Dave King2,


We understand that you're unable to connect three different MacBook Pro devices to the internet via Ethernet. You've taken some great steps with your devices already.


Check out these articles on how to connect a Mac via Ethernet:


The information below from this article might also be helpful: Connect to the internet with your Mac

"Connect using Ethernet

To use a wired connection to the internet, connect an Ethernet cable between your router or modem and the Ethernet port on your Mac. Some Mac models require an Ethernet adapter, such as the Belkin USB-C to Gigabit Ethernet Adapter or the Apple Thunderbolt to Gigabit Ethernet Adapter."


As for you question about a different cable, you could always try another type of cable to see if that may help since this issue is happening with multiple MacBook Pro devices. Another step you can also take to isolate this issue further, is to try to connect to Ethernet via a test user on one of your devices: Set up users, guests, and groups on Mac


Take care.

May 31, 2021 9:16 AM in response to Grant Bennet-Alder

Thanks Grant, I had independently arrived at the same conclusion so I'm going to order one of these RJ45 cables tomorrow, which is 15m, presumably not too long to be a problem: (In Network prefs I have the option of USB 10/100 LAN - let me know if you think it IS going to be a problem!)

https://www.kenable.co.uk/en/networking/cables-patch-and-reels/network-cat6-gigabit/9518-ethernet-network-cable-cat6-gigabit-rj45-copper-internet-patch-lead-white-15m-009518-5055781229831.html

May 31, 2021 9:44 AM in response to Grant Bennet-Alder

Before easy access to the Internet, companies would lease a dedicated phone line from the phone company, conditioned for low noise for data, and set up modems on each end. I worked for a company that leased dozens of lines to remote sites.


When these lines had troubles, it was often caused by corrosion on the terminals at one of the many, many connection points along the way. Because they were data circuits, they did not "Ring", and corrosion had a chance to accumulate. When the technicians would go to investigate, they would typically apply 90 volts from a test battery they carried, and in most cases, the line would "come clear with test battery". In many cases, that was all that was needed to keep them working... for a while.

May 31, 2021 8:33 AM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:

<< Do I need something more than a standard ADSL RJ11 to RJ11 cable (which is what I have two of)? >>

Yes, you do indeed. You need cables with 8-position RJ45 connectors, wired for Ethernet. If the cables are over about 100 feet, you may get better results from category-5 or 5e cables or better, which have the pairs twisted at different rates to minimize crosstalk and noise between pairs. Total length per cable is limited to 100 meters (about 300 feet).

If you would ever like to go faster than 100, they must have all eight conductors present and wired correctly for Ethernet connection.

Good catch Grant. I missed the fact he is using the wrong cables.

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Unable to get Ethernet connection on three Macbooks

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