I just scheduled one for this Friday (day after tomorrow).
I understand how that information is utterly useless to you though, and can only surmise the inability to schedule an online session is probably subject to regional differences.
In the meantime, if there is something specific we can help you with describing your concern here is certain to elicit almost immediate, personal attention. You may be better off starting a new Discussion though, since the answer to the two extant questions are "no" and "yes" respectively.