Removing previous owner's activation lock
I inherited an iPad. I can't get past the activation lock from the deceased which is the Apple ID and password of the deceased. How do I get around this? thank you
iPad, iOS 9
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I inherited an iPad. I can't get past the activation lock from the deceased which is the Apple ID and password of the deceased. How do I get around this? thank you
iPad, iOS 9
If it was a family member, follow these instructions:--> How to request access to a deceased family member's Apple accounts
If not, if you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support
Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.
You can also take a look at this support article:--> How to remove Activation Lock - Apple Support
Regards
Giulio
If it was a family member, follow these instructions:--> How to request access to a deceased family member's Apple accounts
If not, if you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support
Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.
You can also take a look at this support article:--> How to remove Activation Lock - Apple Support
Regards
Giulio
Removing previous owner's activation lock