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Removing previous owner's activation lock

I inherited an iPad. I can't get past the activation lock from the deceased which is the Apple ID and password of the deceased. How do I get around this? thank you

iPad, iOS 9

Posted on May 31, 2021 7:03 AM

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Question marked as Top-ranking reply

Posted on May 31, 2021 8:20 AM

If it was a family member, follow these instructions:--> How to request access to a deceased family member's Apple accounts


If not, if you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio



1 reply
Question marked as Top-ranking reply

May 31, 2021 8:20 AM in response to sherlene1

If it was a family member, follow these instructions:--> How to request access to a deceased family member's Apple accounts


If not, if you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio



Removing previous owner's activation lock

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