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I’m trying to help my uncle reset his iPad. The device says activation lock, but he can’t go on because he doesn’t remember his Apple ID or the password.

I’m trying to help my uncle reset his iPad. The device says activation lock, but he can’t go on because he doesn’t remember his Apple ID or the password.

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on May 31, 2021 11:14 AM

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Question marked as Top-ranking reply

Posted on May 31, 2021 11:19 AM

See if he can recover the ID/password. Use every email address he can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


If he forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if yhe can get a Rescue or Notification  email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage            


Apple ID – Forgot Password           


If necessary, if he is the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened). Call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       

1 reply
Question marked as Top-ranking reply

May 31, 2021 11:19 AM in response to Gyntke16

See if he can recover the ID/password. Use every email address he can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


If he forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if yhe can get a Rescue or Notification  email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage            


Apple ID – Forgot Password           


If necessary, if he is the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened). Call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       

I’m trying to help my uncle reset his iPad. The device says activation lock, but he can’t go on because he doesn’t remember his Apple ID or the password.

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