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Visa no longer works

I have a visa debit that used to work, it no longer does, why?

iPod, iOS 14

Posted on May 31, 2021 11:56 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2021 6:42 PM

Hi Fatcat9,


Thanks for the follow up message!


So you're having problems with purchases in the iTunes Store and App Store. Now when you say the debit card "no longer works", what exactly does that mean? Are you getting an error message when trying to make a purchase in the iTunes/App Store? If so, what does that error message say? Is there just no "Buy" or price button showing next to items in the iTunes/App Store? Are you trying to add this card to your Apple ID account to start making purchases and it's giving you an error? If so what does that say?


Let us know exactly what you see on your screen as you're trying to complete a purchase so we can understand what the issue is.


Cheers!

3 replies
Question marked as Top-ranking reply

Jun 1, 2021 6:42 PM in response to Fatcat91

Hi Fatcat9,


Thanks for the follow up message!


So you're having problems with purchases in the iTunes Store and App Store. Now when you say the debit card "no longer works", what exactly does that mean? Are you getting an error message when trying to make a purchase in the iTunes/App Store? If so, what does that error message say? Is there just no "Buy" or price button showing next to items in the iTunes/App Store? Are you trying to add this card to your Apple ID account to start making purchases and it's giving you an error? If so what does that say?


Let us know exactly what you see on your screen as you're trying to complete a purchase so we can understand what the issue is.


Cheers!

Jun 1, 2021 6:06 PM in response to Fatcat91

Hi Fatcat91,


We understand you're having a problem with a debit card. We're happy to help.


To start, we'd suggest providing more specific detail on what the issue is. Are you talking about a physical debit card that no longer works, or are you talking about using a debit card with some Apple Service? If so, are you trying to use this card as a payment method on your Apple ID account, or in the Wallet application for the Apple Pay service? Are you getting some sort of error message, like your payment was declined when trying to make a purchase? Etc.


Answers to questions like these will help give the community a better idea of what you're seeing so members can provide more relevant responses. In the meantime, here's some articles that may be helpful:


If your payment method is declined in the App Store or iTunes Store

Change, add, or remove Apple ID payment methods

Set up Apple Pay in Wallet on iPhone


We look forward to your reply. Cheers!

Jun 1, 2021 6:13 PM in response to CarlAVII

Sorry I thought it was more clear, I'm sorry for the confusion. My visa debit card no longer works for the iTunes or app store or anything on my ipod and when I phoned my bank they informed me that it was all good on their end as I used said visa debit before in the iTunes store.. so now for some reason it doesn't work for anything on my ipod but it works for everything else it should.. why not for purchases on my ipod?

Visa no longer works

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