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iCloud Photos stuck at 1%

i have enough iCloud space but iCloud photos seems to be stuck at 1%

iPhone 7, iOS 13

Posted on Jun 1, 2021 12:12 AM

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Question marked as Top-ranking reply

Posted on Jun 1, 2021 11:57 PM

athabet81 wrote:

i have enough iCloud space but iCloud photos seems to be stuck at 1%
https://discussions.apple.com/content/attachment/b1e2816f-ad1c-455d-a9d0-08c9e0d5285d

Your phone has literally no available space to process the complex optimization process. It's not a simple upload to iCloud being done here.


31.8GB of 32GB is being used.


See >>> https://support.apple.com/en-ca/HT211686 for the "other"


I suggest you remove apps to create space and reinstall them afterwards.

4 replies
Question marked as Top-ranking reply

Jun 1, 2021 11:57 PM in response to athabet81

athabet81 wrote:

i have enough iCloud space but iCloud photos seems to be stuck at 1%
https://discussions.apple.com/content/attachment/b1e2816f-ad1c-455d-a9d0-08c9e0d5285d

Your phone has literally no available space to process the complex optimization process. It's not a simple upload to iCloud being done here.


31.8GB of 32GB is being used.


See >>> https://support.apple.com/en-ca/HT211686 for the "other"


I suggest you remove apps to create space and reinstall them afterwards.

Jun 1, 2021 6:20 PM in response to athabet81

Hello athabet81,


Thanks for reaching out using Apple Support Communities!

We see the upload to iCloud has stopped at this spot; we want to help make sure it completes for you.


Does the issue remain if you restart your iPhone normally?

If it continues, can you confirm the exact iOS version you’re using in Settings > General > About?

How much free iCloud storage do you have?

This can help the community further isolate what is causing the issue.


A normal restart might help quickly resolve this and get your photos uploaded!

Cheers!

iCloud Photos stuck at 1%

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