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iPhone 12 Pro Max camera automatically opens zoomed in

iPhone 12 Pro Max camera automatically opens zoomed in and doesn’t have options to zoom out or in anymore. Also portrait mode just opens in normal camera mode? Please help!

iPhone 12 Pro Max

Posted on Jun 1, 2021 2:28 PM

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Jun 2, 2021 10:49 AM in response to nmarie23493

Hi there, nmarie23493! Thanks for reaching out to Apple Support Communities. 


After reviewing your post, it sounds like you are running into some issues with your iPhone camera. We definitely understand that can be a concern and we'd love to help. Let’s start by reviewing this article: If the camera or flash on your iPhone, iPad, or iPod touch isn't working


Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!

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Jul 6, 2021 9:31 PM in response to nmarie23493

I am having the same problem. I also had an alert saying “Unable to verify this iPhone has a genuine Apple camera.” ?? I bought this phone brand new from Verizon in January 2021. 🤷🏻‍♀️ Since receiving that alert, my camera has been doing the things you mentioned.

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iPhone 12 Pro Max camera automatically opens zoomed in

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