Hello,
I am using a MacBook Air (13-inch, Mid 2011) with El Capitan 10.11.6. I tried to open a pages document a message pops up saying "It's time to update" and I was sent to a web page that sent me to the App store to update. I just seems to keep pinwheeling as if its downloading but nothing ever happens.
Thanks for any help
MacBook Air 13″, OS X 10.11
The message means yu can't open the document you chose because the version of Pages you have installed does not support documents created with a (much) newer version of Pages.
Unfortunately, your Mac, currently running OS X 10,11 (El Capitan) is unlikely to be able to support the current macOS, which is needed for the current version of Pages. To find the introduction date of your MBAir, choose About this Mac from the Apple Menu.
You can then get some idea of the OS versions compatible with your Mac here: How to upgrade to macOS Catalina - Apple Support
Information regarding OS updates for machines not compatible with Catalina can be found here: How to upgrade to macOS Mojave - Apple Support
Regards,
The message means yu can't open the document you chose because the version of Pages you have installed does not support documents created with a (much) newer version of Pages.
Unfortunately, your Mac, currently running OS X 10,11 (El Capitan) is unlikely to be able to support the current macOS, which is needed for the current version of Pages. To find the introduction date of your MBAir, choose About this Mac from the Apple Menu.
You can then get some idea of the OS versions compatible with your Mac here: How to upgrade to macOS Catalina - Apple Support
Information regarding OS updates for machines not compatible with Catalina can be found here: How to upgrade to macOS Mojave - Apple Support
Regards,
Thanks Barry,
As stated above I am using a MacBook Air (13-inch, Mid 2011) with El Capitan 10.11.6 which is most current os that this hardware can run. I created these documents on this machine two weeks ago and now I can’t open them?
Where did you save these documents?
Have you opened them on any other device?
Saving them to iCloud changes the format in which the document is saved (as does opening it on an iPad or iPhone running a more current OS version.
These could be causing your issue.
Regards,
Barry
My work flow hasn't changed so if anyone else finds this thread you probably just upgraded to OS14 on an iPhone or iPad. I just checked and I can still open older documents as long as I don't make any changes. You can still save to iCloud you just can't make any changes. I guess this is a new "feature". I'll make a point not to edit any documents on my iPad or iPhone in the future. Its always been kinda handy to double check my work in the morning on my iPhone or iPad when I am commuting to work.
It's not really worth upgrading to a new computer so i'll probably switch to text editing software that supports my "old" computer and "new" iPhone and iPad. If I find an elegant work around I'll post it here.
Thanks for your help Barry!
Can't open pages documents
