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How to get an AirPods replacement if they stopped working?

i purchased airpod pros for my niece with the extra insurance. she claims they stopped working and won’t charged. she is unsure of what damage they could have had but look fine from the eye. how do i go about getting new ones or fixing these or does the insurance not cover this?



[Re-Titled by Moderator]

Posted on Jun 1, 2021 11:14 PM

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Question marked as Top-ranking reply

Posted on Jun 2, 2021 9:15 AM

Apple does not offer insurance on Airpods. You likely mean the AppleCare extended warranty. For more information click here --> AppleCare Products - Headphones - Apple


If your AirPods won't charge, click here --> https://support.apple.com/HT209506


If you still can’t charge your AirPods, contact Apple Support --> https://getsupport.apple.com/?caller=sfaq&PGF=PGF32003



1 reply
Question marked as Top-ranking reply

Jun 2, 2021 9:15 AM in response to lacyp18

Apple does not offer insurance on Airpods. You likely mean the AppleCare extended warranty. For more information click here --> AppleCare Products - Headphones - Apple


If your AirPods won't charge, click here --> https://support.apple.com/HT209506


If you still can’t charge your AirPods, contact Apple Support --> https://getsupport.apple.com/?caller=sfaq&PGF=PGF32003



How to get an AirPods replacement if they stopped working?

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