i purchased airpod pros for my niece with the extra insurance. she claims they stopped working and won’t charged. she is unsure of what damage they could have had but look fine from the eye. how do i go about getting new ones or fixing these or does the insurance not cover this?
[Re-Titled by Moderator]
Apple does not offer insurance on Airpods. You likely mean the AppleCare extended warranty. For more information click here --> AppleCare Products - Headphones - Apple
If your AirPods won't charge, click here --> https://support.apple.com/HT209506
If you still can’t charge your AirPods, contact Apple Support --> https://getsupport.apple.com/?caller=sfaq&PGF=PGF32003
How to get an AirPods replacement if they stopped working?
