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I am using Spectrum app on my Apple TV (Model A1625(32 GB)). I am getting code AFE-1004 frequently. This happens about every minute. I reloaded the app but still have the issue.
There is no issue with the internet on my MacBook Air or on my phone
The Spectrum TV app is giving the error, so Spectrum should be able to help you diagnose it.
xFE-1004 is listed as “Check Connection”, where the first letter stands for a specific device; probably ‘A’ for Apple TV box.
It probably means that the app suspects that it isn’t connected to the internet.
If other apps connect to internet just fine, then reset the app:
The Spectrum TV app is giving the error, so Spectrum should be able to help you diagnose it.
xFE-1004 is listed as “Check Connection”, where the first letter stands for a specific device; probably ‘A’ for Apple TV box.
It probably means that the app suspects that it isn’t connected to the internet.
If other apps connect to internet just fine, then reset the app:
I followed all of the above suggestions and it continue to give the error code. I finally called Spectrum and they needed to send a signal to reboot the modem (after I plugged the router). This did the trick!
I tried everything that is suggested above with no change in the problem. So, out of frustration, I tried something that I hate to do, because it is always a solution that my Windows devices recommend to fix a recurring problem. I UNPLUGGED THE POWER FROM THE Apple TV. I have not had the problem. SO I have to wonder, is the problem with Spectrum or with Apple TV?
Thanks. That worked for me.
Spectrum app Problem
