touch screen is not working, so I cannot enter password to unlock phone

I have iphone 6S. Touch screen is not working. I cannot enter password to go to settings. I cannot swipe to power it off.

iPhone 6s

Posted on Jun 2, 2021 1:27 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2021 1:50 PM

hold home button and power button at same time till iPhone powers off. then power back on. If persistent you may need a screen replacement or restore your phone in itunes.

3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

touch screen is not working, so I cannot enter password to unlock phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.