Incorrect password notes app

I’ve always unlocked my notes with the Touch ID or my passcode but now it requires a passWORD that I’d never set. I’ve tried changing and resetting notes password in settings but it still doesn’t work. Any ideas about what to do? :D

Posted on Jun 2, 2021 1:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2021 11:21 AM

Hi Taystee_pasta,


Thanks for reaching out about your password protected notes. We can help with this. When you first set up locks using Face ID or Touch ID, it requires you to create a password in order to access them if you can't use either of the other methods.


How to lock notes on your iPhone, iPad, and iPod touch


"If you forgot your notes password

To unlock a note, you need to enter the password that it's locked with. If you forgot the password, Apple can't help you regain access to your locked notes. You can create a new password, but this won’t give you access to your old notes. A new password will let you password protect any notes that you create going forward with the new password.

If you have multiple passwords, you won't be able to tell which password you should use when you look at your Notes list. When you open a note locked by your old password but you enter your current password, you'll see an alert that you entered the wrong password with a hint for your old password. If you enter the correct old password, you get the option to update that note's password to your current one.

Here's how to reset your Notes password: 

  1. Go to Settings > Notes, then tap Password.
  2. Select the Notes account that you want to change, then tap Reset Password.
  3. Enter your Apple ID password, then tap OK.
  4. Tap Reset Password again.
  5. Enter your new password and password hint. Tap Done."





Take Care.

1 reply
Question marked as Top-ranking reply

Jun 3, 2021 11:21 AM in response to Taystee_pasta

Hi Taystee_pasta,


Thanks for reaching out about your password protected notes. We can help with this. When you first set up locks using Face ID or Touch ID, it requires you to create a password in order to access them if you can't use either of the other methods.


How to lock notes on your iPhone, iPad, and iPod touch


"If you forgot your notes password

To unlock a note, you need to enter the password that it's locked with. If you forgot the password, Apple can't help you regain access to your locked notes. You can create a new password, but this won’t give you access to your old notes. A new password will let you password protect any notes that you create going forward with the new password.

If you have multiple passwords, you won't be able to tell which password you should use when you look at your Notes list. When you open a note locked by your old password but you enter your current password, you'll see an alert that you entered the wrong password with a hint for your old password. If you enter the correct old password, you get the option to update that note's password to your current one.

Here's how to reset your Notes password: 

  1. Go to Settings > Notes, then tap Password.
  2. Select the Notes account that you want to change, then tap Reset Password.
  3. Enter your Apple ID password, then tap OK.
  4. Tap Reset Password again.
  5. Enter your new password and password hint. Tap Done."





Take Care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Incorrect password notes app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.