Quick Start fail

Hello,


I am trying to move from my old iPhone 8 to my new iPhone 12 mini but the Quick Start option for data transfer is not working. After I've selected certain options and data transfer is about to commence, it gives a message saying that data transfer was cancelled and the phone needs to be restored to factory settings. After trying everything (both phones were charging, had wifi etc) and failing, I tried to backup through iCloud, however my old phone wasn't recently updated (due to lack of storage, so I upgraded the storage on iCloud), but I cannot manually back it up, neither through phone nor my Mac (there is some error where it stops on its own). Do I wait for the old phone to manually backup during the night and hope the next day I can backup my new phone up to date. Or maybe can I update it now (with the old backup from a year ago) and then update it when the old phone backs up?

iPhone 8, iOS 14

Posted on Jun 3, 2021 12:27 PM

Reply
1 reply

Jun 4, 2021 11:16 AM in response to renatomih

Hello renatomih,


Thank you for using Apple Support Communities!


We understand from your post that you have not been able to use Quick Start or create a backup using iCloud or your computer for your iPhone 8 to transfer the data to your iPhone 12. Does the same thing happen when trying to backup to iCloud on a different Wi-Fi network? If you were to set up your iPhone 12 mini as new, you may be able to sync most of the content from your iPhone 8 via iCloud just by signing in with your iCloud account. To get your messages, enable messages in iCloud on the iPhone 8 and then again on your iPhone 12.


Also, what is the exact error you receive on your Mac when trying to backup your iPhone 8. This will help us determine the possible cause so we can better assist you in getting your data from one device to another.


Best Regards.

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Quick Start fail

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