video meeting unstable

When i join video meet on Zoom, Teams etc. meeting is not possible seamlessly. It works for some moments and after that audio- video went or my screen freezes after some time comes back but after some moments again same problem. If I join same meeting though my iPhone 11Pro with same network it works seamless.


I am using WIFI 6 modem and 30mbps download and upload speed of internet.


Please help.


Posted on Jun 4, 2021 12:30 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 4, 2021 3:53 AM

Go step by step and test.


1. Reset PRAM:  Reset NVRAM or PRAM on your Mac - Apple Support

     Settings that can be stored in NVRAM include sound volume, display resolution, startup-disk selection, time zone, 

     and recent kernel panic information. 

     The settings stored in NVRAM  depend on your Mac and the devices that you're using with your Mac.

2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

    Quote:

    Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans,

    and other features.


3. Startup in Safe mode. https://support.apple.com/en-gb/HT201262

    To leave Safe Mode, choose “Restart” at the bottom.

    Quote:

     Safe mode prevents your Mac from loading certain software when it starts up, including login items, 

    system extensions not required by macOS,

     and fonts not installed by macOS. It  also does a basic check of your startup disk, 

     similar to using First Aid in Disk Utility

     And it deletes some system caches, including font caches and the kernel cache, 

     which will be created again automatically as needed.

4. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

5. Contact Apple.

    If steps posted above do not help,

    Click inside the box to choose an option. contact Apple Support.

    https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

1 reply
Question marked as Top-ranking reply

Jun 4, 2021 3:53 AM in response to Nalin Mehta

Go step by step and test.


1. Reset PRAM:  Reset NVRAM or PRAM on your Mac - Apple Support

     Settings that can be stored in NVRAM include sound volume, display resolution, startup-disk selection, time zone, 

     and recent kernel panic information. 

     The settings stored in NVRAM  depend on your Mac and the devices that you're using with your Mac.

2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

    Quote:

    Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans,

    and other features.


3. Startup in Safe mode. https://support.apple.com/en-gb/HT201262

    To leave Safe Mode, choose “Restart” at the bottom.

    Quote:

     Safe mode prevents your Mac from loading certain software when it starts up, including login items, 

    system extensions not required by macOS,

     and fonts not installed by macOS. It  also does a basic check of your startup disk, 

     similar to using First Aid in Disk Utility

     And it deletes some system caches, including font caches and the kernel cache, 

     which will be created again automatically as needed.

4. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

5. Contact Apple.

    If steps posted above do not help,

    Click inside the box to choose an option. contact Apple Support.

    https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

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video meeting unstable

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