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Billing

I received a charge today for $11.28 from Apple. Can you tell me what that charge is for?

iPhone 8 Plus, iOS 14

Posted on Jun 4, 2021 11:27 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 4, 2021 12:52 PM

Ah, as in:


How App Store and iTunes Store purchases are billed. Click here --> https://support.apple.com/HT201359


"If you don’t recognize a charge, look at your purchase history and

see if multiple items were grouped onto one charge. Or look at the

receipt that was emailed to you and see if multiple purchases were

included. "

3 replies
Question marked as Top-ranking reply

Jun 4, 2021 12:52 PM in response to oseya

Ah, as in:


How App Store and iTunes Store purchases are billed. Click here --> https://support.apple.com/HT201359


"If you don’t recognize a charge, look at your purchase history and

see if multiple items were grouped onto one charge. Or look at the

receipt that was emailed to you and see if multiple purchases were

included. "

Jun 4, 2021 11:29 AM in response to oseya

The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382


Other possibilities to consider (not all may apply in your situation):

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' ➞ https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund ➞ https://reportaproblem.apple.com/?s=6


Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


If a reporting a problem request is unsuccessful you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Billing

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