How can you tell that you are streaming a moving in 4k?

Question

How can you tell that you are streaming a moving in 4k?

when I look at the movies in my library I can identify that its top quality is 4k.

When I watch it, the movie states HD.

I am using a CAT8 ethernet hardwired to my Apple TV 4K which is set to 4K HDR.

I have 100Mbps internet.

I am using an 8k ultra high speed HDMI cable. I have verified that my tv streams 4k content by using 'stats for nerds' when streaming 4k from youtube.

How do I know if I am streaming 4k if when playing it states HD which is incorrect if it is 4k. Further, If I am already getting 4k content, it does not look anywhere as good as 4k content from Netflix and Youtube on my TV.

Posted on Jun 4, 2021 11:45 AM

Reply

Answer 1

Chris_C1

Community Specialist

Jun 5, 2021 10:15 AM in response to aaronfromashland

Hi aaronfromashland

We appreciate you reaching out to us. Rest assured that we'll do our best to assist you or get you pointed in the right direction.

We understand that you would like to know if you are playing a movie in 4K. The article below may help.

Find movies with 4K, HDR, Dolby Vision, or Dolby Atmos in the Apple TV app

Please keep us posted.

Take care!

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Answer 2

kamote0628

Community Specialist

Jun 7, 2021 8:54 AM in response to aaronfromashland

aaronfromashland,

Thank you for getting back to us.

You may also want to check out the steps here: About 4K, HDR, and Dolby Vision on your Apple TV 4K.

For further assistance with this, please contact Apple Support: Get Support.

Take care!

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Answer 3

Jun 5, 2021 6:53 PM in response to Chris_C1

If you read my post I am clearly stating that my movies show 4k when I go to play them but show just HD when I am playing them. If you read my post you will also see that I have verified that i can stream 4k content. I want to know why a playing movie displays HD and not 4k when 4k is available.

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Answer 4

Jun 7, 2021 10:06 AM in response to kamote0628

Thank you for your reply but that is not it either. My apple 4k as you can see is has HDR enabled as it is an option in the settings. My apple tv is brand a brand new Samsung Q80T which supports everything mentioned in the thread. Most importantly as I stated in my original post, I can stream 4k content perfectly on other streaming platforms. Since I started this thread, I have also upgraded my internet to much faster:

At this point, there is nothing with my system that is the problem. The problem has to be on Apples end. I have already verified through Apple support that there is a known bug where 4k Movies show up as HD when viewing them. Is there anything you can do on your end to verify whether or not I am being delivered 4k resolution when playing a apple purchased 4k movie?

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How can you tell that you are streaming a moving in 4k?

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