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Apple ID or password in incorrect (NOT)

Apple ID or password in incorrect when in fact both are correct. This happened to my son's MBP, and he found a fix online. I can't seem to easily locate the fix. Pls don't say create a new Apple ID. I did try to login with another Apple ID, then Sign out and try again, and that did not seem to work. Maybe I need to delete the Keychain file or part of it? If you have seen this and know the fix, please help. If you are throwing darts and guessing, don't comment.

MacBook

Posted on Jun 4, 2021 12:35 PM

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Question marked as Best reply

Posted on Jun 4, 2021 12:41 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com



2 replies
Question marked as Best reply

Jun 4, 2021 12:41 PM in response to teesalmon2

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com



Jun 6, 2021 11:12 AM in response to Eric Root

This is what I did to resolve the issue. My son ad this problem, and he said he found a post that said to copy the keychain file to another directory, and simply paste it back where it came from, and that worked for him. I could not find the post, and there is more than one file where the keychain resides. So I did this to the entire directory contents.


This action did not in itself resolve the issue. However, I went down a path to reset the Apple ID password. It was a bit on a convoluted path, and the first couple of tries did not work. However, I eventually got there and was able to finally sign into iCloud.

Apple ID or password in incorrect (NOT)

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