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Have you found it working strangely, as in, when paused, any touch of the pad sends it floating around the timeline? In the direction the pad is swept, but continuously, ignoring subsequent commends. Are the initial users of the product once again doing Apple’s R&D?
Apple TV 4K
Hi there, Jed,
Thanks for visiting the Apple Support Communities. After reading your post, it sounds like you are having some trouble with the Apple TV remote. We'd be happy to help!
Based on what you've described, we recommend staring with the Apple Support article If your Apple TV remote isn't working - Apple Support.
If the steps within the article do not solve your issue, please reach out to Apple Support directly. You can do that here: Get Support.
Best!
Apple TV 4K navigation
