My music app says the song is not available in country in region and is grayed out for many songs in my old playlists. See attached pic for "follow me now". Is there a way to reset this. I have deleted items from playlists and doesn't give me the option to delete from library. I am in the US and these songs should be available here.
[Re-Titled by Moderator]
Hello,
This may be a region setting issue and not an actual change in country unless you truly went through all the steps necessary do that (and will have to reverse them to change back). This can sometimes happen if you find a link on the web that points to an app or a media item in another country's iTunes Store. Here's how you can correct this:
Sign out of the iTunes Store [ https://support.apple.com/HT203983 ] and sign in again to get the iTunes Store region to match the region to which your Apple ID country is set, as described in this post: https://discussions.apple.com/thread/250611340?answerId=251184940022#251184940022
1. Go to: Settings > Account > Media & Purchases > View Account > Country/Region
2. Make sure it is set to your normal country.
3. In the "Media & Purchases" menu, sign out and then sign in again.
The above is a simplified version of that in the support document 'Change your Apple ID country or region' ( https://support.apple.com/HT201389 ) except you shouldn't need to do the extra steps involved when you have done a true country change.
Hello,
This may be a region setting issue and not an actual change in country unless you truly went through all the steps necessary do that (and will have to reverse them to change back). This can sometimes happen if you find a link on the web that points to an app or a media item in another country's iTunes Store. Here's how you can correct this:
Sign out of the iTunes Store [ https://support.apple.com/HT203983 ] and sign in again to get the iTunes Store region to match the region to which your Apple ID country is set, as described in this post: https://discussions.apple.com/thread/250611340?answerId=251184940022#251184940022
1. Go to: Settings > Account > Media & Purchases > View Account > Country/Region
2. Make sure it is set to your normal country.
3. In the "Media & Purchases" menu, sign out and then sign in again.
The above is a simplified version of that in the support document 'Change your Apple ID country or region' ( https://support.apple.com/HT201389 ) except you shouldn't need to do the extra steps involved when you have done a true country change.
HAHCvet: Your issue is different from that of the original poster and should be in its own topic. It is courteous to the original poster to not get a topic confused with helping on different issues.
This article describes how to change your country setting and the requirements and results of doing this:
Read how to "Change your Apple ID country or region" click here --> https://support.apple.com/HT201389
Here are specific issues and how to deal with them:
● Subscriptions
Make sure you have canceled all your subscriptions ( https://support.apple.com/HT202039 ). However, subscriptions will then still continue until the expiration date. You need to contact Apple and request any ongoing subscriptions you have be ended immediately if you do not want to wait until they expire naturally.
● Spend all your Apple ID balance
One way to zero your balance is to add a credit or debt card as a payment method to your Apple ID and buy items just in excess of your remaining Apple ID balance. This will use up all the balance and any remainder will get charged to the card.
The other way is to contact Apple and ask them to keep any remaining balance.
● Pending purchases and refunds
If you have pending purchases, or refunds in the process of being returned to you, you will have to wait until these clear.
For items where you need to contact Apple to resolve an issue:
Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232
I tried to reset my country /region, but it tells me I have one or more Apple TV subscriptions to cancel first. I cancelled it(didn’t want to). Then tried again and it still gave me this message, cancel your Apple TV subscription. Well I reinstated my subscription, but I still have a large number of songs that I have paid for that I cannot listen to. What do I do now?
Apple Music - this song is not available in your country or region
