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User profile for user: gihan96
gihan96 Author
User level: Level 1
4 points

Apple ID login

When I go to log in my apple id asks for two facter aunthication. I know the password. But I ask for the code. I lost the SIM due to the loss of that phone. M. SIM card **** .Now I have created another phone number and a new apple id and I kindly request you to add my phone number ***** .... old apple id ****@ icloud.com I made a request yesterday Also refer to my ***** .. Again I am using iphone 7 now and thank you for giving me back my old id




[Personal Information Edited by Moderator]

Posted on Jun 6, 2021 8:53 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,669 points

Posted on Jun 6, 2021 9:37 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


Once you can sign into your account again, You need to change/add the number on your Apple ID. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage 

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,669 points

Jun 6, 2021 9:37 AM in response to gihan96

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


Once you can sign into your account again, You need to change/add the number on your Apple ID. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage 

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,669 points

Jun 6, 2021 11:41 AM in response to gihan96

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

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Apple ID login

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