Activation lock

Question

SimonM1976 Author

Level 1

8 points

Activation lock

I have purchased an Apple iPhone se from Facebook Marketplace in the UK where I live. I have done a factory data reset and it is asking for the apple email and password because the former owner did not disassociate his account from the phone. I have tried to contact the seller but he has disappeared off the Marketplace. I contacted the police and the phone has not been reported stolen according to RTIU intelligence unit Check. How can I unlock the activation lock without jail breaking the phone which of course I do not want to do. Thanks.

Posted on Jun 6, 2021 10:14 AM

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Answer 1

Eric Root

Level 10

684,045 points

Jun 6, 2021 10:16 AM in response to SimonM1976

If you can't reach the previous owner whose ID is on the device and have them remove the device from their account, the device is worthless. Apple won't unlock it for you.

Turn off Activation Lock - Apple Support.

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Answer 2

SimonM1976 Author

Level 1

8 points

Jun 6, 2021 11:58 AM in response to Eric Root

Then Facebook are responsible for this. They have no system in place to verify purchases made on their platform. I suggest no one to use Facebook as it is not safe as this matter clearly indicates. I have also exhausted my efforts with Apple and as a new customer and keen to use Apple products, I will certainly not recommend them and will choose another company. I have no choice now other than to jailbreak the phone....what a pity.

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Answer 3

Eric Root

Level 10

684,045 points

Jun 6, 2021 11:49 AM in response to SimonM1976

Apple will only unlock it for the original owner and the owner has to have a copy of the original purchase receipt with the serial number on it. A receipt from a Facebook sale won't be accepted.

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Answer 4

SimonM1976 Author

Level 1

8 points

Jun 6, 2021 10:18 AM in response to Eric Root

Why won't they unlock it for me?

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Activation lock

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