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Keyboard and touchpad

Keyboard and touchpad respond only on the login screen (I can type only my password). After log in, only power button is ok. Wireless mouse responds. Can I solve it myself? Thank you!

MacBook Air 13″, macOS 10.13

Posted on Jun 7, 2021 6:10 AM

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Posted on Jun 7, 2021 6:31 AM

Hi,

Start up in Safe mode then normal boot could solve the issue.

Start up your Mac in safe mode - Apple Support

If it doesn't help, try to run Apple Diagnostics if it's a hardware related issue. Error codes are NDK001, NDK003, and NDK004 for keyboard, and NDR001, NDR003 to NDR006 for touchpad.

Use Apple Diagnostics to test your Mac - Apple Support



1 reply
Question marked as Best reply

Jun 7, 2021 6:31 AM in response to an345

Hi,

Start up in Safe mode then normal boot could solve the issue.

Start up your Mac in safe mode - Apple Support

If it doesn't help, try to run Apple Diagnostics if it's a hardware related issue. Error codes are NDK001, NDK003, and NDK004 for keyboard, and NDR001, NDR003 to NDR006 for touchpad.

Use Apple Diagnostics to test your Mac - Apple Support



Keyboard and touchpad

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