Keyboard and touchpad

Keyboard and touchpad respond only on the login screen (I can type only my password). After log in, only power button is ok. Wireless mouse responds. Can I solve it myself? Thank you!

MacBook Air 13″, macOS 10.13

Posted on Jun 7, 2021 6:10 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 7, 2021 6:31 AM

Hi,

Start up in Safe mode then normal boot could solve the issue.

Start up your Mac in safe mode - Apple Support

If it doesn't help, try to run Apple Diagnostics if it's a hardware related issue. Error codes are NDK001, NDK003, and NDK004 for keyboard, and NDR001, NDR003 to NDR006 for touchpad.

Use Apple Diagnostics to test your Mac - Apple Support



1 reply
Question marked as Top-ranking reply

Jun 7, 2021 6:31 AM in response to an345

Hi,

Start up in Safe mode then normal boot could solve the issue.

Start up your Mac in safe mode - Apple Support

If it doesn't help, try to run Apple Diagnostics if it's a hardware related issue. Error codes are NDK001, NDK003, and NDK004 for keyboard, and NDR001, NDR003 to NDR006 for touchpad.

Use Apple Diagnostics to test your Mac - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Keyboard and touchpad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.