Apple Intelligence is now available on iPhone, iPad, and Mac!

⏺ Join the discussion

⏺ Press release

⏺ Learn more

⏺ Watch the video

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

an345 Author

Level 1

4 points

Keyboard and touchpad

Keyboard and touchpad respond only on the login screen (I can type only my password). After log in, only power button is ok. Wireless mouse responds. Can I solve it myself? Thank you!

MacBook Air 13″, macOS 10.13

Posted on Jun 7, 2021 6:10 AM

Top-ranking reply

kaz-k

Level 9

50,160 points

Posted on Jun 7, 2021 6:31 AM

Hi,

Start up in Safe mode then normal boot could solve the issue.

Start up your Mac in safe mode - Apple Support

If it doesn't help, try to run Apple Diagnostics if it's a hardware related issue. Error codes are NDK001, NDK003, and NDK004 for keyboard, and NDR001, NDR003 to NDR006 for touchpad.

Use Apple Diagnostics to test your Mac - Apple Support

View in context

Keyboard and touchpad

Similar questions