Cannot Reset Security Questions

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Level 1

4 points

Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions.

it ‘s kind of stupid, I can sign in my account with no problems. but when I'm trying to active two factor authentication, it always asks me Security Questions.

I don't remember!

when I'm trying to reset security questions on my mobile phone, it asks me security questions again.

if I'm trying to reset security questions on website , it shows me "we don’t have sufficient information to reset your security questions."

what should I do？

Posted on Jun 7, 2021 9:25 AM

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Answer 1

Eric Root

Level 10

685,221 points

Jun 7, 2021 9:37 AM in response to 毅龙

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

If necessary, try Twitter

https://twitter.com/AppleSupport.

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.

Based on multiple posts I have read, they will not help you recover the answers to your security questions.

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Cannot Reset Security Questions

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