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My Wi-Fi Internet shows that I am connected and my Internet provider shows my device connected as well. However when I open Safari I get it not connected to the Internet message

Anybody have this problem and manage to solve it?

New Mac air does not sign on the Internet with Safari even though Wi-Fi shows that we are logged on. Multiple tests of Wi-Fi so that it is working


MacBook Air 13″, macOS 11.1

Posted on Jun 7, 2021 12:45 PM

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Question marked as Top-ranking reply

Posted on Jun 8, 2021 2:54 AM

Go step by step and test.


1. Restart the router.


2. Deselect Proxies, if selected.

   System Preference > Network > Advanced  > Proxies Tab

   Unlock the lock if you have to.

   Under "Select  a protocol…”, uncheck any box if check-marked.

   Click "OK” then  "Apply”.

   

    

    https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac


3. Uninstall any Profile you have not installed knowingly.

    Section: Remove a configuration profile from your Mac

    Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac


3. Disable/uninstall any anti-virus software or web monitoring software if installed.

4. If you cannot  still connect to internet:

    Startup in Safe Mode.   https://support.apple.com/lv-lv/HT201262

    Login to your account. Launch Safari and test. Quit Safari.

     Click “Restart”

1 reply
Question marked as Top-ranking reply

Jun 8, 2021 2:54 AM in response to Shannonsady

Go step by step and test.


1. Restart the router.


2. Deselect Proxies, if selected.

   System Preference > Network > Advanced  > Proxies Tab

   Unlock the lock if you have to.

   Under "Select  a protocol…”, uncheck any box if check-marked.

   Click "OK” then  "Apply”.

   

    

    https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac


3. Uninstall any Profile you have not installed knowingly.

    Section: Remove a configuration profile from your Mac

    Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac


3. Disable/uninstall any anti-virus software or web monitoring software if installed.

4. If you cannot  still connect to internet:

    Startup in Safe Mode.   https://support.apple.com/lv-lv/HT201262

    Login to your account. Launch Safari and test. Quit Safari.

     Click “Restart”

My Wi-Fi Internet shows that I am connected and my Internet provider shows my device connected as well. However when I open Safari I get it not connected to the Internet message

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