Apple Music stopping after 15 seconds. Error code 16833
After the spatial Audio launch today, songs only play for 15 seconds and then cut off.
i got error code (-16833)
anyone help?
iPhone 12 Pro Max
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After the spatial Audio launch today, songs only play for 15 seconds and then cut off.
i got error code (-16833)
anyone help?
iPhone 12 Pro Max
Sign out iCloud in your device, restart, sign in again to iCloud. Then open Apple Music, sign in and you are done.
That worked for me.
I’m facing the same issue but mine is specific to when playing Apple Music on my Apple TV. All settings/restarts/sign out and sign ins recommended above were tried but it still happens.
Quite a few songs (which worked fine a few days ago) stop at 15 seconds. This is regardless of whether songs are played from my library or just via browsing. not specific to Dolby Atmos tracks either. The 15 second cut happens with lossless and normal (non lossless) tracks too.
Same issue here.
12 pro streaming on iPhone, music cuts out at around the 12-15 second mark.
Airplaying to sonos arc also has same issue.
This is a very big issue it seems, Apple need to act swiftly because we are paying subscribers for this stuff.
Apple fobbed me off and told me it’s because Bluetooth headphones i.e their own EarPods pros are not compatible with lossless and it only works with a cable connection. This may be true but surely it should be able to downgrade the audio otherwise what’s the point of it. To me it’s useless
Sure it will, this bug has nuthin’ to do with pods.
The same problema, I need a solution.
I believe that this bug has nothing to do with the Bluetooth. I didn’t download the music and play it on the phone’s speaker. It still stops after exactly 15 seconds. Nothing mentioned on this thread works for me.
I just downgraded all my music from “lossless audio” and it works for me. Apple needs to fix it.
This is so annoying apple better fix this soon or am dumping them cause I’ve tried everything too hope the resolve this soon cause I can’t listen to my music
It’s happen everytime when I turn off both wifi And Mobile data
Even the song was downloaded.
It appears to me that songs play normally IF the player gets a WiFi or cellular data connection to Apple Music. SOMETIMES. Sometimes NOT. Occasionally some songs play normally even if cellular data and WiFi are turned off. As a retired tech support analyst, I remember these kinds of issues being categorized as random and sporadic i.e. hard as **** to diagnose and resolve….
Apple are essentially denying this is even an issue. I have spoke to them twice and had long drawn out web chats with them. They have no idea how to fix it currently and claimed I was the first person to log if. BS
the told me to switch phone off and on, as if I hadn’t already tried. Delete and reinstall Apple Music, meant I lost all songs. Made zero difference, and also log out of iCloud. Again lost all downloaded songs plus other things like Apple Pay got deleted.
they have no idea how or why this is an issue.
please fill out a feedback form they need to take this issue seriously.
please be aware though you will not get lossless over Bluetooth headphone even apples own. And so it is a waste of time if you like me use airpod pros. You need to use a cable connection to get lossless so after all this messing about you won’t even notice any improvement about that of CD quality.
Update??? Think you are confusing apple products for android. Apple Associates will tell you this is an intended feature.
for the record I have this exact issue. And seems very random. None of the solutions on here worked. I even deleted all the Bluetooth devices apart from Apple Watch. And headphones. Still same issue.
As well as turning off Dolby Atmos, turn off the download in Dolby atmos.
Tried it came back. Do not bother. It seems related to wifi. Drove to work with frustrating bug. Soon as I was on wifi, no problem!
If I turned the mobile data off it stops playing. Then I turned it back on it was working fine. Hope it helps!!!
Apple Music stopping after 15 seconds. Error code 16833