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Apple Music stopping after 15 seconds. Error code 16833

After the spatial Audio launch today, songs only play for 15 seconds and then cut off.

i got error code (-16833)


anyone help?

iPhone 12 Pro Max

Posted on Jun 8, 2021 1:48 PM

Reply
Question marked as Apple recommended

Sign out iCloud in your device, restart, sign in again to iCloud. Then open Apple Music, sign in and you are done.

That worked for me.

Posted on Jun 10, 2021 11:44 AM

249 replies

Jun 19, 2021 3:07 AM in response to the_fury_2000

I’m facing the same issue but mine is specific to when playing Apple Music on my Apple TV. All settings/restarts/sign out and sign ins recommended above were tried but it still happens.


Quite a few songs (which worked fine a few days ago) stop at 15 seconds. This is regardless of whether songs are played from my library or just via browsing. not specific to Dolby Atmos tracks either. The 15 second cut happens with lossless and normal (non lossless) tracks too.

Jun 21, 2021 12:49 PM in response to the_fury_2000

It appears to me that songs play normally IF the player gets a WiFi or cellular data connection to Apple Music. SOMETIMES. Sometimes NOT. Occasionally some songs play normally even if cellular data and WiFi are turned off. As a retired tech support analyst, I remember these kinds of issues being categorized as random and sporadic i.e. hard as **** to diagnose and resolve….

Jun 21, 2021 12:56 PM in response to elvin122

Apple are essentially denying this is even an issue. I have spoke to them twice and had long drawn out web chats with them. They have no idea how to fix it currently and claimed I was the first person to log if. BS


the told me to switch phone off and on, as if I hadn’t already tried. Delete and reinstall Apple Music, meant I lost all songs. Made zero difference, and also log out of iCloud. Again lost all downloaded songs plus other things like Apple Pay got deleted.


they have no idea how or why this is an issue.


please fill out a feedback form they need to take this issue seriously.


please be aware though you will not get lossless over Bluetooth headphone even apples own. And so it is a waste of time if you like me use airpod pros. You need to use a cable connection to get lossless so after all this messing about you won’t even notice any improvement about that of CD quality.

Apple Music stopping after 15 seconds. Error code 16833

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