Apple Music stopping after 15 seconds. Error code 16833
After the spatial Audio launch today, songs only play for 15 seconds and then cut off.
i got error code (-16833)
anyone help?
iPhone 12 Pro Max
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Throughout November, users can find new Australian music programming on Apple Music. Learn more >
After the spatial Audio launch today, songs only play for 15 seconds and then cut off.
i got error code (-16833)
anyone help?
iPhone 12 Pro Max
Sign out iCloud in your device, restart, sign in again to iCloud. Then open Apple Music, sign in and you are done.
That worked for me.
If the problem still occurs I recommend removing the song off downloads and then downloading it again I had the same issue but with some songs and I think you probably had the same issue too (for some songs) so whatever song stops at the 15 second mark it’s best to redownload the songs
Same here. I noticed if I restart my phone the problem goes away for a little while, but only for certain albums. Some of my music isn’t dolby atmos whatever, and still pauses. I turned off dolby though, and it seems to work for now, but we’ll see how long that lasts
Not only did this not work but now I have to redownload +1700 songs again. I’m switching from Apple Music as of today
I found a fix for my phone. Go to settings > Music and under the downloads section, turn off “Download in Dolby Atmos”.
I could immediately play all of my downloaded music beyond the 15s mark without needing to sign out of iCloud or redownloading my music.
Hope it helps!
I tried this and ended up losing all my pics and can’t get them back :( don’t risk it y’all just get Spotify
Mine was corrected a few updates ago and 14.8 brought back the same issue. This is becoming a pain. At 15 seconds apple is transferring data. Can we say privacy!
Just switch on music nd leave it to play fr sometime may b contious 15 mins or half an hour. Aftr that just restart phone nd refresh music app. After few hours the problem shud b solved.
Ha…good thing I understand shorthand.
me 2. Logged out & in, turned atmos off. no work.
effing pain. why do they keep breaking stuff?
At least for me, this issue only happens when downloaded songs are played offline, which some doesn’t play past 15 seconds.
This solution worked for me:
(The following steps requires you to re-download your songs. For convenience, create a Shortcut that puts all songs currently in your music library into a playlist.)
First, try reinstalling the Apple Music app by removing it and restoring it from the App Store, and open it. You should be seeing that it is syncing your music library. After that, try downloading some of your songs and play it offline. It might fix the problem.
If this issue or a similar issue persists (which happened to me), don’t sign out and sign back in to Apple ID and iCloud; restoring your cloud data takes a long time and may cause more issues for you. Instead, go to Apple ID settings > Media & Purchases, and sign out and sign in from there. Your music library will re-sync. The issue should be fixed by now (at least for me).
I think it’s a local DRM authorization issue where the offline decryption key is missing or invalid and the first 15 seconds of the song is cached. That might explain why downloaded songs plays when connected to Internet. Doing this solution regenerates the key, making the songs play offline (at least that’s what I think).
Yep. This is very similar to my solution. The only difference is that I reinstalled the music app instead of turning off and on the library sync. Also, I didn’t need to touch the lossless and dolby atmos settings to get it to work.
You can create a Shortcut that takes all of your songs and puts it into a playlist. By the way, I use a smart playlist created on my laptop to do this. But sadly, you can’t create a smart playlist directly on the iOS version of Apple Music.
im having the exact same problem and its seeming like apple doesnt care how long people have been paying for the service , its october and im still having the same issue, found it in july and nothing is working.. im just gonna switch to spotify its the superior music platform anyway
That happened to me too! I had 7,000+ and I literally cried.
mom for sure switching to Spotify at this point, I’ve been dealing with this for months and still have no answers.
Its sad because I expected more from
apple, idk maybe I’ll chalk it up to being naive but I’ve paid thousands to Apple and still have issues like this.
I’m done.
I've also had this problem, but it appears to be only with downloaded HLS files. I removed all downloads and haven't had the problem today.
After reading this I have also turned off ATMOS.
Apple really messed up the transition to lossless and hi-res.
Apple Music stopping after 15 seconds. Error code 16833