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Apple Music stopping after 15 seconds. Error code 16833

After the spatial Audio launch today, songs only play for 15 seconds and then cut off.

i got error code (-16833)


anyone help?

iPhone 12 Pro Max

Posted on Jun 8, 2021 1:48 PM

Reply
Question marked as Apple recommended

Sign out iCloud in your device, restart, sign in again to iCloud. Then open Apple Music, sign in and you are done.

That worked for me.

Posted on Jun 10, 2021 11:44 AM

249 replies

Oct 6, 2021 6:29 PM in response to the_fury_2000

At least for me, this issue only happens when downloaded songs are played offline, which some doesn’t play past 15 seconds.




This solution worked for me:


(The following steps requires you to re-download your songs. For convenience, create a Shortcut that puts all songs currently in your music library into a playlist.)




First, try reinstalling the Apple Music app by removing it and restoring it from the App Store, and open it. You should be seeing that it is syncing your music library. After that, try downloading some of your songs and play it offline. It might fix the problem.




If this issue or a similar issue persists (which happened to me), don’t sign out and sign back in to Apple ID and iCloud; restoring your cloud data takes a long time and may cause more issues for you. Instead, go to Apple ID settings > Media & Purchases, and sign out and sign in from there. Your music library will re-sync. The issue should be fixed by now (at least for me).




I think it’s a local DRM authorization issue where the offline decryption key is missing or invalid and the first 15 seconds of the song is cached. That might explain why downloaded songs plays when connected to Internet. Doing this solution regenerates the key, making the songs play offline (at least that’s what I think).

Oct 14, 2021 8:04 PM in response to thuggyt

That happened to me too! I had 7,000+ and I literally cried.

mom for sure switching to Spotify at this point, I’ve been dealing with this for months and still have no answers.

Its sad because I expected more from

apple, idk maybe I’ll chalk it up to being naive but I’ve paid thousands to Apple and still have issues like this.

I’m done.


Apple Music stopping after 15 seconds. Error code 16833

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