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Apple Music stopping after 15 seconds. Error code 16833

After the spatial Audio launch today, songs only play for 15 seconds and then cut off.

i got error code (-16833)


anyone help?

iPhone 12 Pro Max

Posted on Jun 8, 2021 1:48 PM

Reply
Question marked as Apple recommended

Sign out iCloud in your device, restart, sign in again to iCloud. Then open Apple Music, sign in and you are done.

That worked for me.

Posted on Jun 10, 2021 11:44 AM

249 replies

Oct 20, 2021 8:28 AM in response to iTexon

Been having this problem on my iPhone X, iPad (9th), and while using CarPlay. Everything is updated, and I've tried the sign out of iCloud, etc trick and it still won't work. Agree with others that this should be a quick fix, especially because its a pay service...seems no one has a solid solution....unless I missed something...

Oct 23, 2021 11:29 PM in response to the_fury_2000

I assume the problem is because Music needs to ping the Apple servers from time to time to review if these kind of DRM music need to review if you still have a subscription or if the title is still available. If you are offline and having a large playlist possible not all are played the last x days.


On my device I got that fixed by having mobile data usage allowed for Music, but disabled mobile data use for downloads. And I have only used some 5-10 MBs a week.


Michael

Oct 29, 2021 1:24 PM in response to Boat Guy

this is still happening to me every 15 seconds even with lossless audio , it pauses every 15 seconds , sometimes it happens , sometimes it doesn’t , it’s annoying though , ever since lossless came this started happening & hasn’t stopped since , hope apple can fix this because it’s been going on for so long

Jan 6, 2022 8:47 AM in response to the_fury_2000

For me the 15-seconds lossless/atmos stoppage tends to happen on songs I had uploaded from CD many years ago. As a workaround after a song stops at 15 secs I searched my personal library for the song and deleted it (or the entire album) from my library. After I did this, Apple Music had no problem playing the lossless/atmos track. I then re-added the lossless Apple Music version of the song or album to my library (not sure this is necessary but I like my library to contain my music).


I have a fairly large personal music library and this is a cumbersome process for every track that is effected. So I consider it a workaround and not a solution. I’ve been using this process effectively for the past couple days so I’m not sure if will always work but it has so far.


Hope this helps someone and I hope Apple comes up with a real solution sometime soon.


Jan 6, 2022 3:36 PM in response to the_fury_2000

So, here's what worked for me. In Music, I turn off Atmos, and in Audio Quality/5G & Streaming, I changed the streaming to High Quality. All good! I guess Itunes discriminates against my older tracks with lower audio quality when Lossless is selected. But, no worries. I listen on my iPhone. It's not like I listen to these tracks on some mega stereo system where fidelity really matters.

Jan 18, 2022 4:01 PM in response to jonb51

This isn't a solution to the problem.


The issue is (probably, like it was on my Mac) the encryption is bad in the file. If you open up the MOVPKG file it makes when you download HRS audio there (hi-res), you'll see it's made up of multiple files of small segments). My guess is that it's not a surprise it's at 15s each time... and probably this is why.


When you download at High Quality, you're download DRM free 256kbps music which is why it suddenly works.... because high quality 256kbps is not encrypted like these files are when you do lossless.


So basically, yep... it's another reason why DRM is evil.... seriously evil. A necessary evil.... but one that snags a lot of us innocent users in it.

Apple Music stopping after 15 seconds. Error code 16833

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