'Call blocking and identification' missing [iPhone 12 Pro Max & iOS 14.6]

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Level 1

11 points

'Call blocking and identification' missing [iPhone 12 Pro Max & iOS 14.6]

Not to be confused with "Silence Unknown Callers".

The option "Call blocking and identification" Under Settings/Phone has disappeared.

I have a need to accept calls from unknown numbers so I can't go to "Silence Unknown Callers" but the option for "Call blocking and identification" has gone missing from my menus.

I have "Hiya" installed and it was working until recently - I don't have a date but the rollout of 14.6 is suspiciously linked in my mind.

Hiya is unable to open the "Call blocking and identification" menu.

I have tried turning it off and on again.

Posted on Jun 8, 2021 10:29 PM

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Answer 1

Chipili Author

Level 1

11 points

Jun 9, 2021 4:55 PM in response to chuck_3rd

As identified in my original post I have Hiya installed - and supposedly active - but the

'Call blocking and identification' option was hiding.

I deleted and reinstalled Hiya and CB&I is back.

Apple does work in mysterious ways.

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Answer 2

chuck_3rd

Community Specialist

Jun 9, 2021 4:41 PM in response to Chipili

Hi Chipili,

We understand you don't have a Call Blocking & Identification option in Settings > Phone. We're happy to offer some guidance.

The Call Blocking & Identification will only show up if you have 3rd party apps installed that detect and block spam phone calls. You can find more on call blocking and filtering here: Detect and block spam phone calls

We'd recommend going into the App Store, search for something like "Call Blocking" and download some of those apps to get the Call Blocking & Identification option to show.

We hope this helps. Take care!

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'Call blocking and identification' missing [iPhone 12 Pro Max & iOS 14.6]

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