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I need help with Shazam. I have two Shazam accounts - one with my email and one with my apple ID. I imported my Shazams from the email account into the apple ID account. Now Shazam is not letting me login to the account with my email. Does anyone know how I can access the older account?
abhic76,
Since your old account has been merged with your new account, you may not have to delete it. However, you can try using this link to remove it: Delete your account
If you need any further assistance, we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support
abhic76,
Since your old account has been merged with your new account, you may not have to delete it. However, you can try using this link to remove it: Delete your account
If you need any further assistance, we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support
Hello abhic76,
We’d love to assist you with being able to sign in to your Shazam account. To clarify, do you receive an error message when trying to access your account was shown here: All your Shazams saved in one place
• If you’re still unable to sign in, let's complete the following steps using the app: Access your Shazams on all your devices or online
• If the issue persists, please provide us with any error messages that you receive. We'll do our best to sort this out as quickly as possible.
Thanks for reaching out.
We look forward to hearing back from you soon!
Thanks for your reply. No, I don’t get an error message. I simply am not able to sign in with my email as I do not see an option anywhere in the App to logout of the newer account which uses my Apple ID. I want to logout of the newer account and sign in with my email
abhic76,
Thanks for providing us with those details. When you’re using the Shazam app, it automatically signs you in with the Apple ID that is associated with your device. Also, since you’ve merged your old account with your new account, all of your Shazams are being saved in one place. Therefore, you will need to use your new account to access Shazam.
Cheers!
Thank you! I understand that now Shazam automatically logs me in to my new account using my Apple ID. I would then like to delete my older account - the one I created using my email.
Please help.
Thank you very much! I have managed to delete the older account associated with my email. I have received the message that the account will be deleted in 30 days. Appreciate your help!
abhic76,
You're very welcome. It has been a pleasure working with you. We hope you have a wonderful day.
Stay safe and well!
You too! Cheers
Shazam
