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Level 1

4 points

Two-factor authentication email cannot be verified

My iPhone just did a software update and is now requiring 2-factor identification via the email address associated with my Apple ID. When I enter my email address, it says "this email address cannot be verified" and won't let me move on or get into my phone. Why would my email address not be verifiable? What can I do about this?

iPhone 12 mini, iOS 14

Posted on Jun 9, 2021 9:20 AM

Best reply

Eric Root

Level 10

684,237 points

Posted on Jun 9, 2021 12:32 PM

See if anything in Section 3 helps.

Apple ID - Password/Security Questions verification e-mail not received.

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Two-factor authentication email cannot be verified

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