Purchase Problem
Who do I contact with
Or give me an email
about buying (withdraw money) an amount from my account without my knowledge from the Apple Store?
iPhone X, iOS 14
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Who do I contact with
Or give me an email
about buying (withdraw money) an amount from my account without my knowledge from the Apple Store?
iPhone X, iOS 14
Hi Mozah55,
Welcome to the Apple Community, where some of us do our best to help each other.
Your Apple ID is the account you use to access Apple services,
such as the App Store, Apple Music, iCloud, iMessage, FaceTime and more.
See your purchase history for the App Store, iTunes Store, and more:
https://support.apple.com/en-us/HT204088
If you see "apple.com/bill" on your billing statement / How to see what you were charged for:
https://support.apple.com/en-au/HT201382
This suggestion below may or may not work for you,
as I do not know what country you are making purchases from:
How to report a problem / request a refund::
If nothing has helped you and the problem still exists for you:
You might want to click on the "Get Support" link on the right at the top of this page to contact Apple.
Please feel free to "Post" here again, or at anytime :)
Hi Mozah55,
Welcome to the Apple Community, where some of us do our best to help each other.
Your Apple ID is the account you use to access Apple services,
such as the App Store, Apple Music, iCloud, iMessage, FaceTime and more.
See your purchase history for the App Store, iTunes Store, and more:
https://support.apple.com/en-us/HT204088
If you see "apple.com/bill" on your billing statement / How to see what you were charged for:
https://support.apple.com/en-au/HT201382
This suggestion below may or may not work for you,
as I do not know what country you are making purchases from:
How to report a problem / request a refund::
If nothing has helped you and the problem still exists for you:
You might want to click on the "Get Support" link on the right at the top of this page to contact Apple.
Please feel free to "Post" here again, or at anytime :)
Sorry nothing so far has worked for you.
Wondering if a family member may have purchased something without your knowledge ?
(Perhaps you, or someone else, might have bought something using another Apple ID ?)
Wondering too, if it is not there on your Apple ID / App Store records,
You can find out from Apple what the amount of money withdrawn was for, to be sure whether it is a mistake.
(We are all Apple users here, like you, so Apple does not know about the problem unless you contact them.)
See a list of Apple phone numbers around the world
https://support.apple.com/en-us/HT201232
If your country is not listed:
Apple Assistance:
Choose your country or region:
https://support.apple.com/choose-country-region
OR
There is a "Get Support" link to Apple at the top on the right of this discussion page.
Perhaps it only in your bank account that the amount appears ?
If so, you may need to contact your bank, to enquire about the withdrawal that you do not recognise making.
All the best :)
It wasn’t helpful
when choosing make a refund
It must be choose something
I didn’t purchase any item to choose!
how to solve this problem?
I already check all my purchase history!
There is no bill
Why was the money withdrawn?
how to solve this problem?
I’m sure that no one from my family purchased!
Thank you mozah33,
That's good !
All the best :)
Purchase Problem