My IPhone SE, 1 year old, keeps cutting out off & on during phone conversations via hand piece, speaker phone or wearing Apple air pods. Everyone keeps complaining that I keep cutting off & they can’t hear what I’m saying or they say they can hear every second or third word. But on the other hand, I can hear them perfectly.
iPhone SE
Hi Anagen,
We see you're getting some issues with your audio while on calls, and we'd like to see if we can help out there.
Trying out different microphones there was a great step to take (AirPods/speakerphone). Have you been able to try testing this out while doing a FaceTime audio call? In particular, try the FaceTime audio call while on a strong Wi-Fi network. This would help to rule out issues with the carrier's network on the device. If unfamiliar with FaceTime audio calls, it'll be the same as setting up a standard FaceTime call, but with just selecting the audio/phone icon instead.
If needed, this page can help with that part: Use FaceTime with your iPhone, iPad, or iPod touch
If the FaceTime audio call has the same exact issue, we'd advise reaching out directly to Apple Support for further investigation: Get Support
If it doesn't persist on FaceTime, just let us know, and we'll explore it further with you.
Cheers.
Hi Anagen,
We see you're getting some issues with your audio while on calls, and we'd like to see if we can help out there.
Trying out different microphones there was a great step to take (AirPods/speakerphone). Have you been able to try testing this out while doing a FaceTime audio call? In particular, try the FaceTime audio call while on a strong Wi-Fi network. This would help to rule out issues with the carrier's network on the device. If unfamiliar with FaceTime audio calls, it'll be the same as setting up a standard FaceTime call, but with just selecting the audio/phone icon instead.
If needed, this page can help with that part: Use FaceTime with your iPhone, iPad, or iPod touch
If the FaceTime audio call has the same exact issue, we'd advise reaching out directly to Apple Support for further investigation: Get Support
If it doesn't persist on FaceTime, just let us know, and we'll explore it further with you.
Cheers.
Try to record audio; for instance in apps such as Voice Memos on Camera app (record a video). If it’s working ok, and issue is on cellular calls only, talk to your Carrier Support about it.
iPhone SE keeps cutting out during phone conversations
