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When using the Browse and Listen Now features on Music on my MacBook Pro (Big Sur 11.4), an error occurred message always appears. This has only started to happen in the last couple of weeks. I've signed out and back in - no joy. Restarted MacBook - no joy. Any suggestions?

MacBook Pro

Posted on Jun 11, 2021 4:58 AM

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1 reply

Jun 12, 2021 8:44 AM in response to thisisryananthony

Hello thisisryananthony,


Thanks for reaching out to the Apple Support Communities! We understand you are experiencing some issues with Apple Music on your Mac. We are happy to help provide some guidance on this.


It sounds like you've taken some good steps to try to troubleshoot this issue already by signing out and back in to your Apple ID. Let's continue digging into this. Do you have a good internet connection on your Mac when this happens? Let's try rebooting the Mac into safe mode to see if the issue still occurs. Booting into safe mode clears some temporary system caches and performs some disk checks to repair any issues that may be found. Take a look at how to boot into safe mode here:


How to use safe mode on your Mac


We'd also like to ask some additional questions to get a better understanding of the situation.


  • Does this happen with different internet connections that you use? Are you able to connect to other Wi-Fi networks or a wired ethernet connection to see if the same thing continues?
  • Do you have other devices in your location such as an iPhone or iPad that have the same issues with Apple Music?


Keep us updated on how it goes and the answers to those questions. We hope this information helps.


Best Regards.

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