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downloaded files take a while to appear on desktop for uploading

Ever since upgrading to big sur, when I download a file from an ftp site to my desktop, and then go to a website to upload the file, it takes about 30 to 50 seconds for the file to appear in the window (showing my desktop where the files exist) where I am supposed to select the file for upload.


Prior to big sur, my files could instantaneously be seen and selected when downloaded to my desktop.


Does anyone know how to fix this issue? It's a tremendous waste of time since I do a lot of uploading in my job.


Thanks!

Mac mini, macOS 11.4

Posted on Jun 11, 2021 6:42 AM

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Question marked as Top-ranking reply

Posted on Jun 11, 2021 7:24 AM

inky55 wrote:

Ever since upgrading to big sur, when I download a file from an ftp site to my desktop, and then go to a website to upload the file, it takes about 30 to 50 seconds for the file to appear in the window (showing my desktop where the files exist) where I am supposed to select the file for upload.

Prior to big sur, my files could instantaneously be seen and selected when downloaded to my desktop.

Does anyone know how to fix this issue? It's a tremendous waste of time since I do a lot of uploading in my job.

Thanks!



Try a SafeBoot https://support.apple.com/en-us/HT201262


and reboot as normal

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Jun 11, 2021 7:24 AM in response to inky55

inky55 wrote:

Ever since upgrading to big sur, when I download a file from an ftp site to my desktop, and then go to a website to upload the file, it takes about 30 to 50 seconds for the file to appear in the window (showing my desktop where the files exist) where I am supposed to select the file for upload.

Prior to big sur, my files could instantaneously be seen and selected when downloaded to my desktop.

Does anyone know how to fix this issue? It's a tremendous waste of time since I do a lot of uploading in my job.

Thanks!



Try a SafeBoot https://support.apple.com/en-us/HT201262


and reboot as normal

Reply

Jun 14, 2021 9:10 AM in response to inky55

inky55 wrote:

Thanks for the suggestion. I ran etrecheck. The report is below. I do not run any third party Antivirus, Cleaners, Optimizers, VPN, speeder uppers



Here is the "Configuration Files: /etc/hosts" I was looking for:


Fixing a hacked /etc/hosts file

https://discussions.apple.com/docs/DOC-8091

Reply

Jun 11, 2021 8:50 AM in response to inky55

inky55 wrote:

Thanks for the suggestion. In safe mode, the files appeared as they should (FAST).

In regular mode, after rebooting, still slow to appear.



You have something in your user account interfereing with normal operations.


Uninstall any and all third party Antivirus, Cleaners, Optimizers, VPN, speeder uppers....



If you still have an issue—you can get a good look at your System config. and reveal conflicts or issues, you can download/run this trusted utility https://etrecheck.com

If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.


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Jun 14, 2021 8:21 AM in response to inky55


inky55 wrote:

Thanks for the suggestion. I ran etrecheck. The report is below. I do not run any third party Antivirus, Cleaners, Optimizers, VPN, speeder uppers

___
My report is attached

<report.log>



It is interesting this is your only stated issue "downloaded files take a while to appear on desktop for uploading"....


A good housing cleaning of old and outdated apps, plugin, extension...


Maybe someone can say more about—

Configuration Files:

/etc/hosts - Count: 15



At first glance your mechanical HD seems to be failing(?) You expect a run time of ~3:00 minutes to complete. Full Disk access maybe more revealing...


Runtime: 10:53

Performance: Poor


Problem: Computer is too slow


Major Issues:

Anything that appears on this list needs immediate attention.


Failing hard drive - This computer has a hard drive that appears to be failing.

Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.

Automatic updates disabled - Automatic updates are disabled. This computer is at risk of malware infection.

Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.


No Time Machine backup - Time Machine backup not found.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.

System modifications - There are a large number of system modifications running in the background.

Limited drive access - More information may be available with Full Drive Access.

Kernel extensions present - This computer has kernel extensions that may not work in the future.

Sharing enabled - This computer has sharing services enabled that could be a security risk.



ClamXAV3 ? This is antivirus !

cleanupinstaller ?

TechToolProAgent ?

sierrawireless ?


Internet Plug-ins:

Flip4Mac WMV Plugin: 2.3.1.2 (? - installed 2016-03-07)

AdobePDFViewerNPAPI: 10.1.16 (? - installed 2016-03-07)

LogMeIn: 1.0.1014 (? - installed 2015-01-16)

AdobePDFViewer: 10.1.16 (? - installed 2016-03-07)

OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2016-03-07)

RealPlayer Plugin: (? - installed 2016-03-07)

SharePointBrowserPlugin: 14.7.7 (? - installed 2019-11-01)

LogMeInSafari32: 1.0.1014 (LogMeIn, Inc. - installed 2015-01-16)

JavaAppletPlugin: Java 8 Update 291 build 10 (? - installed 2021-05-09)


User Internet Plug-ins:

NugsterPlugin: (? - installed 2016-03-07)


3rd Party Preference Panes:

Flip4Mac WMV (? - installed 2009-11-03)


Reply

Jun 16, 2021 11:43 AM in response to leroydouglas

Thanks. I'm still working on this. You pointed out the existence of these files:


ClamXAV3 ? This is antivirus !

cleanupinstaller ?

TechToolProAgent ?

sierrawireless ?


However, when doing a regular FIND for them, they don't show up. Any idea how I can find and delete them?


Reply

Jun 14, 2021 7:36 AM in response to leroydouglas

Thanks for the suggestion. I ran etrecheck. The report is below. I do not run any third party Antivirus, Cleaners, Optimizers, VPN, speeder uppers


___

My report is attached


EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-06-11 12:16:17 Download EtreCheckPro from https://etrecheck.com Runtime: 10:53 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Automatic updates disabled - Automatic updates are disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: Mac mini (Late 2014) Mac mini Model: Macmini7,1 2.6 GHz Dual-Core Intel Core i5 (i5-4278U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: Intel Iris - VRAM: 1536 MB PLL2210W 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 170.57 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 373 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk1s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk1s6 - Update (APFS) (Shared - 2 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 170.57 GB used, 813.94 GB available, 812.91 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 373 MB used, 812.91 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 1 MB used, 812.91 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.31 GB used, 813.94 GB available, 812.91 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1000.00 GB (Shared - 2 MB used, 812.91 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: T1 Interface en0: direct to fiber box Interface en0: dhcp for fiber Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled Screen sharing: Enabled System Software: macOS Big Sur 11.4 (20F71) Time since boot: About an hour Configuration Files: /etc/hosts - Count: 15 Notifications: Cyberduck.app one notification Keyboard Maestro Engine.app 4 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Automatic Updates: Disabled Antivirus software: None! Printer sharing: Enabled Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/uk.co.canimaansoftware.ClamXAV.UninstallWatcher.plist Executable: /usr/local/ClamXAV3/bin/Uninstall.app Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.barebones.bbedit.plist Executable: /Library/PrivilegedHelperTools/com.barebones.bbedit Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist Executable: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5ServiceManager -launchedbylogin Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.zoho.assist.PerUserAgent.plist Executable: /bin/sh '/Library/Application Support/ZohoAssist/launchAssistUserHandler.sh' Launchd: /Library/LaunchAgents/com.Affinegy.InstaLANa.plist Executable: /Library/Application Support/Affinegy/Belkin Router Helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist Executable: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch '/Library/Application Support/Seagate/Seagate Storage Gauge.app' Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin Plugin: /Library/Internet Plug-Ins/LogMeIn.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/RealPlayer Plugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/NugsterPlugin.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 5 Kernel Extensions: /Applications/Toast 7 Titanium/Toast Titanium.app [Not Loaded] RoxioBluRaySupport.kext - com.roxio.BluRaySupport (1.1.3) [Not Loaded] TDIXController.kext - com.roxio.TDIXController (1.6) /Library/Extensions [Not Loaded] DeleteTrap.kext - com.Symantec.kext.DeleteTrap (8.0.2) [Not Loaded] SymOSXKernelUtilities.kext - com.Symantec.kext.SymOSXKernelUtilities (2.0) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.4.9) [Not Loaded] hp_io_printerclassdriver_enabler.kext - com.hp.hpio.hp-io-printerclassdriver-enabler (HP Inc., 19.29.0 - SDK 10.13) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (HP Inc., 5.28.5 - SDK 10.13) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (Hewlett Packard, 3.1.0) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.0.0) [Loaded] LogMeInSoundDriver.kext - com.logmein.driver.LogMeInSoundDriver (LogMeIn, Inc., 4.1.10331) [Not Loaded] Seagate Storage Driver.kext - com.seagate.driver.PowSecDriverCore (5.2.2 (26635) - SDK 10.4) [Not Loaded] tap.kext - foo.tap (20090913) [Not Loaded] tun.kext - foo.tun (20090913) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.58.0 - SDK 10.6) Startup Items: tun Path: /Library/StartupItems/tun tap Path: /Library/StartupItems/tap TrackDelete Path: /Library/StartupItems/TrackDelete VolumeAssist Path: /Library/StartupItems/VolumeAssist System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 189 Apple tasks [Running] 128 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 201 Apple tasks [Running] 123 Apple tasks [Other] 4 Apple tasks Launch Agents: [Other] com.Affinegy.InstaLANa.plist (? e5c3a4f4 - installed 2012-02-13) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2012-03-15) [Other] com.adobe.CS5ServiceManager.plist (? 40cdc1ff - installed 2012-03-15) [Other] com.brother.LOGINserver.plist (? a1772de2 - installed 2017-09-13) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Not Loaded] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2019-05-09) [Not Loaded] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2019-05-09) [Not Loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2019-05-09) [Other] com.micromat.TechToolProAgent.plist (? 279b9fe8 - installed 2012-04-06) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-09) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-05-13) [Not Loaded] com.oracle.java.Java-Updater.plist (? 4a97c9c0 - installed 2021-04-07) [Other] com.seagate.SeagateStorageGauge.plist (? 502453cc - installed 2012-02-04) [Loaded] com.zoho.assist.PerUserAgent.plist (? 31eba35d - installed 2020-01-01) [Not Loaded] com.zoho.assist.ZAPreLogin.plist (Zoho Corporation - installed 2021-02-24) [Loaded] uk.co.canimaansoftware.ClamXAV.UninstallWatcher.plist (? 1a8846e0 - installed 2019-06-27) Launch Daemons: [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2012-03-15) [Not Loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 - installed 2021-04-07) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2020-10-28) [Loaded] com.barebones.bbedit.plist (? 76c927a0 - installed 2012-03-15) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-09) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-09) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-05-13) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-05-09) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2021-04-07) [Not Loaded] com.sierrawireless.SWoCTool.plist (? 7b91d564 - installed 2008-07-22) [Running] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2019-07-05) [Running] com.zoho.assist.ZASystemAgent.plist (Zoho Corporation - installed 2021-02-24) [Running] com.zoho.assist.ZohoUnattended.plist (Zoho Corporation - installed 2021-02-24) [Loaded] org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2017-07-25) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2020-09-17) User Login Items: [Running] Keyboard Maestro (Stairways Software Pty Ltd - installed 2021-01-08) Application /Applications/Keyboard Maestro.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] ZipMasterHelper (App Store - installed 2021-06-08) Modern Login Item /Applications/ZipMaster.app/Contents/Library/LoginItems/ZipMasterHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.3.1.2 (? - installed 2016-03-07) AdobePDFViewerNPAPI: 10.1.16 (? - installed 2016-03-07) LogMeIn: 1.0.1014 (? - installed 2015-01-16) AdobePDFViewer: 10.1.16 (? - installed 2016-03-07) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2016-03-07) RealPlayer Plugin: (? - installed 2016-03-07) SharePointBrowserPlugin: 14.7.7 (? - installed 2019-11-01) LogMeInSafari32: 1.0.1014 (LogMeIn, Inc. - installed 2015-01-16) JavaAppletPlugin: Java 8 Update 291 build 10 (? - installed 2021-05-09) User Internet Plug-ins: NugsterPlugin: (? - installed 2016-03-07) 3rd Party Preference Panes: Flip4Mac WMV (? - installed 2009-11-03) Java (? - installed 2021-04-08) Backup: Time Machine information not available without Full Drive Access. Performance: System Load: 1.42 (1 min ago) 1.69 (5 min ago) 1.79 (15 min ago) Nominal I/O speed: 2.17 MB/s File system: 36.88 seconds Write speed: 49 MB/s Read speed: 22 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) firefox 4.72 % (Mozilla Corporation) EtreCheckPro 2.74 % (Etresoft, Inc.) WindowServer 1.54 % (Apple) plugin-container (4) 0.88 % (Mozilla Corporation) kernel_task 0.84 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) MTLCompilerService (40) 729 MB (Apple) firefox 453 MB (Mozilla Corporation) com.apple.WebKit.WebContent (7) 321 MB (Apple) plugin-container (4) 281 MB (Mozilla Corporation) kernel_task 253 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) firefox 4 MB / 404 KB (Mozilla Corporation) mDNSResponder 175 KB / 82 KB (Apple) netbiosd 34 KB / 11 KB (Apple) apsd 5 KB / 8 KB (Apple) Cyberduck 5 KB / 6 KB (David Kocher) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) firefox 5 (Mozilla Corporation) plugin-container (4) 1 (Mozilla Corporation) ContextStoreAgent 1 (Apple) com.apple.AppleUserHIDDrivers (5) 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 87 MB Used RAM: 4.91 GB Cached files: 3.01 GB Available RAM: 3.09 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-04-13 iMovie (10.2.3) 2021-04-28 macOS 11.3 (11.3) 2021-05-07 macOS 11.3.1 (11.3.1) 2021-05-09 Java 8 Update 291 (1.8.291.10) 2021-05-12 Microsoft Excel (16.49.21050901) 2021-05-12 Microsoft OneNote (16.49.21050901) 2021-05-12 Microsoft Outlook (16.49.21050901) 2021-05-12 Microsoft PowerPoint (16.49.21050901) 2021-05-13 Microsoft AutoUpdate (4.35.21050901) 2021-06-01 XProtectPlistConfigData (2147) 2021-06-01 macOS 11.4 (11.4) 2021-06-01 MRTConfigData (1.79) 2021-06-08 Keynote (11.1) 2021-06-08 ZipMaster (1.9.8) 2021-06-08 Pages (11.1) 2021-06-08 Numbers (11.1) 2021-06-08 Airmail (5.0.4) 2021-06-08 Edison Mail (1.10.32) Clean up: /Library/LaunchDaemons/com.sierrawireless.SWoCTool.plist /System/Library/Extensions/SierraDevSupport.kext/Contents/Resources/SierraSWoCDaemon Executable not found /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found /Library/LaunchAgents/com.micromat.TechToolProAgent.plist /Library/PreferencePanes/TechTool Protection.prefPane/Contents/PlugIns/TechToolProAgent.app/Contents/MacOS/TechToolProAgent Executable not found Diagnostics Information (past 7-30 days): 2021-06-11 12:03:06 Mail.app - Hang (2 times) Executable: /System/Applications/Mail.app 2021-06-09 18:58:22 signpost_reporter - High CPU Use (4 times) Executable: /usr/libexec/signpost_reporter 2021-06-07 18:49:31 mdsync - High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync End of report


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downloaded files take a while to appear on desktop for uploading

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