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iPad disabled, connect to iTunes. I connected iPad to iMac, states to unlock device in order to use accessory. Erased iPad via itunes, the iPad is still disabled. How can I reset/wipe iPad and start over from factory reset?

My son did something crazy with his iPad and now says iPad disable, connect to iTunes. I plugged up the iPad on my iMac....the iPad will not accept the accessory unless the iPad is unlocked. I logged into iTunes and erased the iPad (thinking it would reset the iPad), nothing. I cannot get into his iPad nor erase it without getting into the iPad. How can I just do a factory reset (or something) without being able to unlock his iPad?


iPad, iPadOS 14

Posted on Jun 11, 2021 6:45 AM

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Posted on Jun 11, 2021 6:52 AM

Keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPad to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can run iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPad, or your iPad is disabled

Regards

Giulio

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Question marked as Best reply

Jun 11, 2021 6:52 AM in response to connect_to_itunes_ipad_disable

Keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPad to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can run iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPad, or your iPad is disabled

Regards

Giulio

Jun 11, 2021 7:05 AM in response to connect_to_itunes_ipad_disable

If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



iPad disabled, connect to iTunes. I connected iPad to iMac, states to unlock device in order to use accessory. Erased iPad via itunes, the iPad is still disabled. How can I reset/wipe iPad and start over from factory reset?

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