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I was charged 32.99 for an app that I have NEVER used. I would like a refund.

I was charged for an app I downloaded that was FREE and which I never even used it or opened that app.

iPhone 8 Plus, iOS 14

Posted on Jun 11, 2021 7:41 AM

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Question marked as Top-ranking reply

Posted on Jun 11, 2021 7:46 AM

See here: link-> Request a refund for apps or content that you bought from Apple - Apple Support

Make sure you have canceled any related subscription to the App before request a refund: link-> How to cancel a subscription from Apple - Apple Support

2 replies

Jun 11, 2021 10:08 AM in response to regina2300

If this is a subscription then please read this link to learn "How to cancel a subscription from Apple" Click here --> https://support.apple.com/HT202039


Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


FOR REFUNDS for either a purchase or a subscription

click here to Report A Problem --> https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


I was charged 32.99 for an app that I have NEVER used. I would like a refund.

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