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Level 1

4 points

MacBook Pro update

Froze during upgrading software. How do I unfreeze

MacBook Pro 16″, macOS 10.15

Posted on Jun 11, 2021 10:13 AM

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Community+ 2024

Level 10

188,538 points

Posted on Jun 11, 2021 10:23 AM

SusanLG14 wrote:

Froze during upgrading software. How do I unfreeze

The Mac can appear frozen, can reboot several times, and can have a black screen with seemingly no progress— so give it a chance.

If you are beyond this normal process—You can always force quit the Mac by holding the power button/TouchID for ~6-10 sec.

Reboot as normal and see where this leaves you.

You can try again the upgrade from a SafeBoot environment and see it goes better.

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