Frozen screen when erasing all content.

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Level 1

4 points

Frozen screen when erasing all content.

please can anyone suggest a solution for a frozen screen showing the apple symbol whilst trying to erase all content? I have tried to force a restart and nothing happens! Any suggestions please?

iPhone 8 Plus, iOS 14

Posted on Jun 11, 2021 1:38 PM

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Answer 1

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elcpu

Level 7

31,488 points

Jun 11, 2021 1:43 PM in response to 24-Bubbles

Try the steps here:

https://support.apple.com/en-us/HT201412

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Frozen screen when erasing all content.

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