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How do I reset my screentime passcode on an old phone?

I have an iphone 6 that can not be updated any more. I set the screentime passcode a while ago and I forgot it. It is currently updated to IOS 12.5.3 and can't be updated anymore. The "I forgot my screentime passcode" doesn't show up. How can I reset the screentime code? I have tried reseting the phone but it requires the screentime passcode to reset it as well. Please help I am so lost. Thank you!

iPhone 6

Posted on Jun 11, 2021 3:49 PM

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Question marked as Top-ranking reply

Posted on Jun 11, 2021 3:51 PM

If you are running a system prior to iOS 13.4, read this Apple Support document about what to do "If you forgot the passcode on your iPhone, or your iPhone is disabled". Click here then select your device type if necessary --> http://support.apple.com/HT204306 - Also has links for what to do for an iPad or an iPod touch.


This will erase the device. You can restore your device from a backup but the backup has to date from before you set the forgotten passcode or it too will be restored.


On the contingency you are asked for your Apple ID and password AND you have forgotten those:


If you forgot your Apple ID, click here --> https://support.apple.com/HT201354


If you forgot your Apple ID password, click here --> https://support.apple.com/HT201487


To jump directly to the site to help you recover forgotten account information, click here -->- http://iforgot.apple.com/


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071


If you still need help:

- Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." - https://support.apple.com/HT204169



2 replies
Question marked as Top-ranking reply

Jun 11, 2021 3:51 PM in response to I_am_Rocky

If you are running a system prior to iOS 13.4, read this Apple Support document about what to do "If you forgot the passcode on your iPhone, or your iPhone is disabled". Click here then select your device type if necessary --> http://support.apple.com/HT204306 - Also has links for what to do for an iPad or an iPod touch.


This will erase the device. You can restore your device from a backup but the backup has to date from before you set the forgotten passcode or it too will be restored.


On the contingency you are asked for your Apple ID and password AND you have forgotten those:


If you forgot your Apple ID, click here --> https://support.apple.com/HT201354


If you forgot your Apple ID password, click here --> https://support.apple.com/HT201487


To jump directly to the site to help you recover forgotten account information, click here -->- http://iforgot.apple.com/


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071


If you still need help:

- Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." - https://support.apple.com/HT204169



How do I reset my screentime passcode on an old phone?

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