Apple Watch warranty

Question

Level 1

14 points

Apple Watch warranty

My Apple Watch started giving trouble within the warranty period and I complained in November 2020. I was asked to go to a service centre anytime, even after the warranty was over as the complaint was lodged within. This was because of covid and protocols as I am a senior citizen.

I spoke to Apple support multiple times and went to the service centre today after Apple fixed an appointment for me. The service agent wanted Apple to send an email to them so that they could process it within the warranty. However on speaking to Apple support for nearly 2 hours they said they cannot honour their commitment.

the watch has multiple faults.

it doesn’t come on on wrist turn
handwashing mode isn’t working
Under activity km, calories, heart rate, pulse isn’t recording
flights climbed is completely incorrect
there may be more issues which I may not have noticed
watch was bought in New York in Feb 20.

please help

Apple Watch Series 5, watchOS 7

Posted on Jun 12, 2021 1:49 AM

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Answer 1

Jun 12, 2021 8:15 PM in response to Nmathur504

Has unpairing and re-pairing helped with any of them, assuming that you already tried that? That process would bring the watch back to factory settings, while keeping your apps and data intact.

Unpair and erase your Apple Watch - Apple Support

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Answer 2

Jun 13, 2021 7:52 PM in response to Nmathur504

Good to hear! I will try to help you further, by first borrowing some ideas from Jonathan UK on the 1st one:

Check that Theatre Mode / Cinema Mode is not accidentally enabled on your Apple Watch:

Be a considerate moviegoer with Theater Mode

Check your Wake Screen settings:

On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wake Screen > check that Wake Screen on Wrist Raise is enabled.
It may help to toggle the setting OFF and then back ON again, if it is already turned on.

Check your watch orientation settings (which tell your Apple Watch which way up and which way around you are wearing it):

On your iPhone, in the Watch app, go to: My Watch > General > Watch Orientation.

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Answer 3

Nmathur504 Author

Level 1

14 points

Jun 13, 2021 12:03 AM in response to better_half

Thanks for the suggestion. Yes I have unpaired and also deleted all data and reset the watch but the following issues remain:

not coming in on wrist raise
handwashing timer not working
In Activity when I walk, km/calories/heart rate remain blank. Also fingers climbed remains blank
on charge station bedside mode doesn’t work

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