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I have turned off all of the settings for do not disturb and it still sends all my calls to voice mail what can I do to remedy this.

My phone sends calls directly to voice mail with out any ringing, I have turned off the “do not disturb” and restarted my phone and it still does this, where is the setting to turn it off?

Posted on Jun 12, 2021 11:08 AM

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Question marked as Top-ranking reply

Posted on Jun 12, 2021 11:13 AM

Go to Settings/Phone and turn off Silence Unknown Callers. If that doesn’t fix it here’s a troubleshooting list:


FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Verify that in Settings/Do not Disturb it is OFF. Also turn off Scheduled. With both off none of the other switches there matter.
  • In Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


1 reply
Question marked as Top-ranking reply

Jun 12, 2021 11:13 AM in response to Uhgly

Go to Settings/Phone and turn off Silence Unknown Callers. If that doesn’t fix it here’s a troubleshooting list:


FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Verify that in Settings/Do not Disturb it is OFF. Also turn off Scheduled. With both off none of the other switches there matter.
  • In Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


I have turned off all of the settings for do not disturb and it still sends all my calls to voice mail what can I do to remedy this.

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