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I cancelled my subscription to hbo max and still was billed for it

Posted on Jun 12, 2021 2:55 PM

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Posted on Jun 12, 2021 3:08 PM

You can view and cancel your subscription following the steps at How to cancel a subscription from Apple – Apple Support. Are these the steps you used? Does your subscription appear cancelled?


You should also Check your purchase history, this will allow you to see what you have been charged for. You shouldn't still continue receiving charges after cancelling a subscription, so this will help you to find out what the charge is (if it isn't the subscription) You may have received a charge if you cancelled your subscription within 24 hours of the renewal time, if you fail to allow at least 24 hours then the subscription could automatically renew.


You could potentially try and claim a refund by contacting Apple's Form > Request a refund for apps or content that you bought from Apple – Apple Support however this isn't guaranteed and it is up to whether Apple allow the refund or not.


1 reply
Question marked as Best reply

Jun 12, 2021 3:08 PM in response to Cookie1928

You can view and cancel your subscription following the steps at How to cancel a subscription from Apple – Apple Support. Are these the steps you used? Does your subscription appear cancelled?


You should also Check your purchase history, this will allow you to see what you have been charged for. You shouldn't still continue receiving charges after cancelling a subscription, so this will help you to find out what the charge is (if it isn't the subscription) You may have received a charge if you cancelled your subscription within 24 hours of the renewal time, if you fail to allow at least 24 hours then the subscription could automatically renew.


You could potentially try and claim a refund by contacting Apple's Form > Request a refund for apps or content that you bought from Apple – Apple Support however this isn't guaranteed and it is up to whether Apple allow the refund or not.


Refund

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