Why my account is disabled

Hello MannuelM,

In the Apple Support Communities we are not employees of Apple, just users who want to help other users.

If you contact Apple Support directly they can explain and help you resolve. This article, which I coped below, helps explain at east one reason why this can occur. If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"If you see a message that says 'Your account has been disabled in the App Store and iTunes'

Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

I hope this helps.

If this isn't in the App Store/iTunes.

See the Apple Support article(s) below. 

If your Apple ID is locked or disabled - Apple Support.    

If you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support.      

If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  

Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

If necessary, try Twitter

https://twitter.com/AppleSupport.          

From the Apple Support article below. 

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.