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Cannot download apps onto new phone

I bought a new iPhone and when I go to the app store to try to download an app i put my password in and a new screen comes up saying this apple id has not yet been used in iTunes store please tap review. When i do this a sign in screen comes up and i enter my password. Then the thisapple id has not yet been used in the iTunes Store please tap review. Then its just a loop between the two screens. Can you help

Posted on Jun 12, 2021 9:35 PM

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Question marked as Best reply

Posted on Jun 13, 2021 5:13 AM

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' mentions "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information," in this link: https://support.apple.com/HT203905


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


2 replies
Question marked as Best reply

Jun 13, 2021 5:13 AM in response to Grot69

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' mentions "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information," in this link: https://support.apple.com/HT203905


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


Cannot download apps onto new phone

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