broken phone need photos

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Level 1

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broken phone need photos

My phone recently broke and won't turn on due to a large fall....I only had the 5gb cloud storage backup to get not even half my photos. Im receiving a new phone on Wednesday and I would like to basically have the exact stuff as my old phone as the new phone. is there anyway to make sure I have the same photos and apps on the new phone without having that extra storage backup? I tried connecting my broken device to my Mac but it won't let me and keeps saying I need to "restore" my phone so in other words reset it back to factory status losing everything. is there anything else I can do before I have to deal with losing everything?

iPhone 11, iOS 14

Posted on Jun 13, 2021 12:17 PM

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Answer 1

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Michael Black

Level 10

80,635 points

Jun 13, 2021 12:33 PM in response to Kingsaleh13

You said it won’t power on? If it won’t power on, there is nothing you can do. It’s an inert brick unless it powers on.

But then you said when connected to your Mac, you are prompted to restore, which implies it is powering on, but is in a disabled state. Unfortunately again in that case there is nothing you can do. The one and only way to regain access to a disabled device is to restore it, which does indeed erase it. That’s by design so nobody can gain access to a disabled device with intact data.

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broken phone need photos

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