New phone not receiving calls or texts

Hi. My new iPhone 12 isn’t receiving calls or texts but everything else transferred.

Posted on Jun 13, 2021 12:51 PM

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Question marked as Top-ranking reply

Posted on Jun 14, 2021 11:00 AM

Hey there paulafromshavertown,


Welcome to the Apple Support Communities!


We're glad to hear all of your data transferred, but we understand you're having a bit of an issue making and receiving both calls and texts.


Since both text and calls are affected, it sounds like there may be an issue with carrier activation.


If you go to Settings > General > About, does it ask you to install a new update from your carrier? If not, do you see your carrier details listed under "Primary" and "Network"?


Is the iPhone in Airplane mode in Settings > Airplane Mode? If so, you will not be able to receive calls or texts until it is disabled.


There are also some steps available here you can try if you've already spoken with your carrier and checked the information above: If you can't make or receive calls on your iPhone - Apple Support


We hope you have a great rest of your day!


Thanks!

1 reply
Question marked as Top-ranking reply

Jun 14, 2021 11:00 AM in response to paulafromshavertown

Hey there paulafromshavertown,


Welcome to the Apple Support Communities!


We're glad to hear all of your data transferred, but we understand you're having a bit of an issue making and receiving both calls and texts.


Since both text and calls are affected, it sounds like there may be an issue with carrier activation.


If you go to Settings > General > About, does it ask you to install a new update from your carrier? If not, do you see your carrier details listed under "Primary" and "Network"?


Is the iPhone in Airplane mode in Settings > Airplane Mode? If so, you will not be able to receive calls or texts until it is disabled.


There are also some steps available here you can try if you've already spoken with your carrier and checked the information above: If you can't make or receive calls on your iPhone - Apple Support


We hope you have a great rest of your day!


Thanks!

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New phone not receiving calls or texts

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