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When I retrieve my verification code and enter it it say incorrect verification code every time. What gives here?

Trying to change my e mail address for IPAD. When I enter the verification code it repeatedly says incorrect verification code no matter how many different ones I put in. I know they are correct. What gives here?

Posted on Jun 13, 2021 2:04 PM

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Question marked as Top-ranking reply

Posted on Jun 13, 2021 2:26 PM

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

2 replies
Question marked as Top-ranking reply

Jun 13, 2021 2:26 PM in response to Noodles617

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

Jul 17, 2021 6:48 PM in response to Noodles617

Eric, I had this problem too. Here's what you have to do:

DON'T just enter the verification code in the password box. You MUST first enter the Appleid password (again) and THEN immediately follow with the verification code.

I know that the password you had entered looks like it is still in the box as *********, but it will disappear when you enter the first character of your (repeated) Appleid password.

Hope this helps.

When I retrieve my verification code and enter it it say incorrect verification code every time. What gives here?

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