Macbook shutdown

  • Hello, my device has been shutting down for a long time, I couldn't find the reason for this so I wanted to throw the report



MacBook Pro 13″, macOS 11.4

Posted on Jun 14, 2021 9:51 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2021 10:20 AM

berkay196 wrote:

• Hello, my device has been shutting down for a long time, I couldn't find the reason for this so I wanted to throw the report

<Macos error code.log>


If your Mac restarted because of a problem



Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN



trouble shoot further you can:


—Try a SafeBoot https://support.apple.com/en-us/HT201262



Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

Login and test. Reboot as normal. Caches get rebuilt automatically.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

This will tell you if it a universal issue or isolated to your user/admin account. 



1 reply
Question marked as Top-ranking reply

Jun 14, 2021 10:20 AM in response to berkay196

berkay196 wrote:

• Hello, my device has been shutting down for a long time, I couldn't find the reason for this so I wanted to throw the report

<Macos error code.log>


If your Mac restarted because of a problem



Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN



trouble shoot further you can:


—Try a SafeBoot https://support.apple.com/en-us/HT201262



Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

Login and test. Reboot as normal. Caches get rebuilt automatically.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

This will tell you if it a universal issue or isolated to your user/admin account. 



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook shutdown

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.