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Not receiving emails automatically

The only way I can retrieve my emails on my iPhone 8 is by deleting my email account and then re-establishing it EACH AND EVERY TIME. Email is set to automatic and push, both on cell and wifi. Any ideas?

Posted on Jun 14, 2021 11:28 AM

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Question marked as Top-ranking reply

Posted on Jun 14, 2021 1:19 PM

As far as I know, only iCloud, Outlook and Exchange use Push service with Mail app, and AOL uses Fetch service instead.


This means AOL will rely on Fetch Schedule settings which you find under Settings > Mail > Accounts > Fetch New Data.


By default Fetch Schedule is set to “Automatically” which means new emails would be downloaded only when the device is connect to power and WiFi at the same time. This would also mean your iPhone wouldn’t prompt you with any notification from Mail app for your AOL account unless the device is connected to power and WiFi.


See: If you can't receive email on your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT211082


Check Mail Fetch and Notification settings
By default, Fetch New Data settings are based on what's provided by your email service. If Push isn't available as a setting, your account will default to Fetch. These settings affect how your device receives email.

With iOS 11 and later, and iPadOS, Automatically is set by default. Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi.
4 replies
Question marked as Top-ranking reply

Jun 14, 2021 1:19 PM in response to deltavee77

As far as I know, only iCloud, Outlook and Exchange use Push service with Mail app, and AOL uses Fetch service instead.


This means AOL will rely on Fetch Schedule settings which you find under Settings > Mail > Accounts > Fetch New Data.


By default Fetch Schedule is set to “Automatically” which means new emails would be downloaded only when the device is connect to power and WiFi at the same time. This would also mean your iPhone wouldn’t prompt you with any notification from Mail app for your AOL account unless the device is connected to power and WiFi.


See: If you can't receive email on your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT211082


Check Mail Fetch and Notification settings
By default, Fetch New Data settings are based on what's provided by your email service. If Push isn't available as a setting, your account will default to Fetch. These settings affect how your device receives email.

With iOS 11 and later, and iPadOS, Automatically is set by default. Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi.

Not receiving emails automatically

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